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Case studies /
BT South Tyneside: Tyneside transformation attracts 21st Century talent
BT South Tyneside: Tyneside transformation attracts 21st Century talent
Challenge
Public sector expenditure cuts drove South Tyneside Council to seek ways of doing more for less, yet maintaining economic regeneration plans
Solution
Under a 10-year outsourcing contract BT will provide a wide range of business services including ICT, procurement, HR, and payroll
Value
The partnership has met or exceeded all service delivery and outcome focused targets, while job creation is ahead of schedule
Client
Covering 25 square miles, South Tyneside is the smallest metropolitan borough council in England and Wales. Once globally renowned for shipbuilding, coal mining, and heavy engineering, it experienced industrial decline in the 1970s and 1980s. Today, the Council has strong socio-economic regeneration ambitions. For example, its old factories and shipyards are being replaced with world-class business premises to bring new employment to the area. What’s now being referred to as north-shoring is just one of many South Tyneside strategies.
Has the gloom of swingeing cuts in public sector expenditure dimmed that vision?
Martin Swales, CEO at South Tyneside Council, has this to say: “Of all the 353 Councils in the country, South Tyneside is arguably the hardest hit and has never before had to find savings anywhere near this magnitude. Alongside these financial pressures, we face rising demand for our services. This means that, in effect, we must strive to do better with less. In this new climate, we have an unshakeable vision for South Tyneside to be a great place to live, work, visit and do business, with economic regeneration at the heart of our plans so that we improve prosperity for our communities.”
The story of the BT South Tyneside partnership makes good reading against that background. A genuine public private partnership – attracting inward investment and creating jobs while reducing service delivery costs – it could be the light at the end of what might for many be a very long tunnel.