As a leading global communications company, innovation is at the heart of what we do at BT. Today we are one of the largest investors in R&D in the UK, and are the second largest investor in R&D in the telecoms sector in the world.

We innovate both for our customers and with them, helping tackle the challenges of today's fast changing business landscape and embrace tomorrow's opportunities.

BT and Alder Hey Children's NHS Foundation Trust are working together on innovations that willimprove clinical outcomes and patient satisfaction.

Our open innovation model gives us access to thinking from outside BT – from small, start-up companies, to some of the best universities around the world. We have joint labs with key partners and we scout for emerging technologies globally. We have innovation centres in China, India, Israel, UAE, UK and the US – plus 19 customer innovation showcases.

Successfully supporting over 6,500 large corporate and public sector customers in more than 170 countries means putting our customers first.

We continue to invest to enhance our service delivery and customer experience – developing service solutions which adapt as our customers' needs evolve, enable us to be proactive and easy to do business with.