Unified Communications Hybrid Integration

Unified Communications Hybrid Integration Unified Communications Hybrid Integration

BT Advise Unified Communications


Making One Cloud Cisco (HCS) and One Cloud Microsoft (Skype-for-Business) work together.

Can Unified Communications (UC) contribute to business success and improved customer service? The answer is yes – but only if those communications are connected. The very notion of unification can be misleading as few organisations have a single system and platform to manage all the communications they rely on.

You may have:

  • deployed Unified Communications solutions from both Cisco and Microsoft and need these to work together seamlessly
  • a number of different sites or remote workers who rely on instant, seamless access but currently work from different systems
  • an existing purchase of a managed Cisco HCS solution, but would like the Microsoft desktop end-user experience.

Problems such as these often arise because communication investments have been handled in different ways, at different times and by different people over time or perhaps through mergers or acquisitions. From different starting points, you may have evolved a number of UC solutions, resulting in a set of solution ‘islands’. And these ‘islands’ aren’t always compatible.

Our Hybrid Integration professional services package is designed help you bring your communications investments together, in the most cost effective and straight forward possible for a much more seamless user-experience and responsive customer service.

The benefits

Seamless integration for all

We can help provide seamless communication for everyone in your organisation – regardless of location or device. So whether you have mixed platforms or vendors- we will unite all systems and solutions into one common architecture framework.

Here are other ways you will benefit along the way too:

  • You can make the most of your previous investments – so no wastage; it’s about making your existing technology work alongside the new.
  • Fewer challenges around vendor compatibility and integration
  • A much more joined up/uniform user experience, which creates a happier workforce and in turn improved customer service
  • You can reduce your costs by using on-net calling using your own converged network to carry calls between sites, avoiding the costs of the public telephone network
  • You develop your Bring Your Own Device (BYOD) strategy in your roadmap addressing all security and integration issues so you have complete confidence
  • You can align your voice network to your desktop – so users can make calls from their laptop or PC, improving quality and reducing cost.