Switching On Utilities Technology Forum

Switching On Utilities Technology Forum

London, United Kingdom, United Kingdom
23 September 2014

Register your interest to attend
Attend our utilities technology forum to hear from industry experts talking about new innovations helping businesses to improve service delivery
London, United Kingdom
United Kingdom


BT Global Services will host an exclusive technology forum for senior executives in IT, HR, Customer Services & Operations across water and energy companies at the prestigious BT Tower in London.

We know there’s no hiding the fact that the voice of the consumer is being heard – but who is responsible for delivering change and exactly what does this look like? That is why our first forum themed around ‘service’ will look at the increasing challenges faced by today’s utilities companies to enhance business performance so that they can remain competitive.

We’ve also made some interesting findings in our recently commissioned ‘What matters most’ consumer research, for example ‘86% of younger people would trust utilities to remotely manage their service’ and 20% would pay a premium of up to five per cent for new service innovations’. Just some of the facts we’d like to share.

Taking part in the forum means you will also hear from other industries to test current thinking and offer different ways of working. Our guest speaker from Barclays, Ben Parsons, VP Frontline Help, will talk about the great results achieved from a customer and employee perspective through roll-out of their Digital Eagles programme.

Across BT we’ve launched our own programme to put customers at the heart of our business, because we know everyone is responsible for service. Find out about what we are doing, our approach and some of the key measurements from BT speaker Andrew Jones, MD Customer Experience, BT Group.

Why you should attend?

  • Discover techniques to help you drive up your KPIs
  • See how innovation can improve customer engagement, internal processes and cost management
  • Get access to the latest technology and research
  • Network with peers and industry experts

Register your interest now!