Asia Pacific Carrier Ethernet Services Wave

BT recognized by Forrester as a strong performer

The report includes BT Global Services as one of the strong performers that offers a good choice for multinational user companies that want to multisource their carrier Ethernet site-to-site services on a regional basis.

It identifies BT Global Services’ strengths in the following areas:

  • Range of service provided - “BT Global Services is the new entrant in carrier Ethernet service in Asia Pacific, but it brings a full range of Ethernet WAN service offerings to the market.”
  • Support services - “BT Global Services is present in nine cities in seven countries across Asia Pacific; its Network Operations Centre runs 24x7 local service desks in Australia, China, and India with multilingual technical support. It also has a strongly scalable IP network that provides flexible bandwidth speeds upon customer demand.”
  • Customer service - “A European customer using Asia as a B-end site told Forrester that BT Global Services’ responsiveness and proactivity for its site-to-site carrier Ethernet WAN service were excellent.”

Forrester Wave

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.


Kevin Taylor, president, Asia, Middle East and Africa, BT Global Services

We are proud to receive this recognition from Forrester. We feel it underscores our commitment to our customers, global multinationals investing into the region as well as a new generation of regional multinational companies looking to capitalise on the region’s high growth potential. As announced last November, we continue to accelerate our expansion in Asia Pacific, the Middle East and Africa by investing further in our capabilities, by launching new and innovative services and by forging closer partnerships with our customers.”
Kevin Taylor, president, Asia, Middle East and Africa, BT Global Services