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Customer Relationship Management
Complete contact management solutions for organizations aspiring to world class customer service.
Find a Product or Solution :
BT Inbound Contact global
Drive efficiencies and increase customer satisfaction
BT Cloud Contact
Prepare for the future with a globally deployed multimedia contact center fully managed by BT and Hosted in BT’s network that can flex agent numbers and licences up and down to suit your business needs.
BT Cloud Contact Cisco
A robust, pay as you go, multi media cloud contact centre
BT Cloud Contact Microsoft
A cloud-based, contact solution for Skype for Business that can seamlessly escalate chat to voice to video and screen share in one app and one session.
BT Auto Contact
Drive customer satisfaction and reduce costs with our advanced range of self-service solutions across voice, mobile, SMS, social media and chat
BT Onsite Contact Cisco
Onsite Contact Cisco provides solutions to serve your customers more personally, productively and profitably.
BT Optimise Contact
Improve customer satisfaction, drive process efficiency, reduce unprofitable call volume and generate revenue by monitoring and assessing your calls.
BT Onsite Contact Genesys
Whether you are a small, medium or large contact centre, BT Onsite Contact Genesys gives you an all-in-one contact centre solution, from a complex bespoke deployment to a solution straight out of the box.
BT Onsite Contact
Power your contact centre responsiveness to serve your customers more personally, productively and profitably.