The future of work — Dr. Nicola Millard’s latest video

The future of work


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Five key trends that will shape the future of the workplace

Just what the doctor ordered, Dr. Nicola Millard’s latest video

With nearly 25 years working to deliver innovations in technology, BT Customer Experience Futurologist Dr Nicola Millard is a thought-leader in customer insight. In her latest video, she uses her expertise to provide us with a look into the future of the workplace and attitudes to work.

Workplace habits have already changed hugely in recent years with technology, from network infrastructure to BYOD, transforming the way that people approach tasks. Nicola predicts, however, that even more changes are on the way.

Presenting five key trends that will shape the future of the workplace, Nicola demonstrates how generational approaches to technology will be an important consideration along with our relationship to the physical office space and flexible working hours.

Find out more about these five trends and read the white paper below.

The future of work: five trends set to change the working demographic

Join Nicola Millard, BT’s Customer Experience Futurologist, as she discusses the future of work, the changing landscape of the office and the evolving demographic of the workforce. She looks at five key trends that are set to shift as technology evolves:

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By Dr Nicola J. Millard, Customer Experience Futurologist, BT