Terms and conditions for Global Business

Service schedules

Below you will find the service schedules that contain the service specific terms for our global business products and services. These service schedules are governed by our master service agreements whose terms are set out here.

Legacy versions of these service schedules are set out further down this page here.

The global version of the service schedule will apply to your order unless a local country version is listed in the table.

Service Management

Unless a service schedule or your order form states otherwise, we will manage your products and services in accordance with one of the following two service management options:

Service Management Schedule – STANDARD found here.
Service Management Schedule – PLUS found here.

This will be set out in your order form.

Infrastructure Terms

Solution Name	Document
Internet Connect Global	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Internet Connect Reach	Part A – Service Terms	Global version
	Part B – Service Description	Global version
IP Connect Global	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Connected Cloud Edge	Part A – Service Terms	Global version
	Part B – Service Description	Global version
VMware SD-WAN	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Agile Connect	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Edge Solutions	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Ethernet Connect	Part A – Service Terms	Global version
	Part B – Service Description	Global version

Digital Workplace

Solution Name	Document
One Voice Global SIP Trunking	Part A – Service Terms	Global version
	Part B – Service Description	Global version
	Exhibit	Global version
Inbound Contact Global	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Operator Connect for Microsoft Teams	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Virtual Events	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Advanced Call Recording	Part A – Service Terms	Global version
	Part B – Service Description	Global version
ThousandEyes with BT	Part A – Service Terms	Global version
	Part B – Service Description	Global version
One Cloud Microsoft	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Operator Connect for Microsoft Teams	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Edge Compute	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Virtual Event (with Customer Unified Communications)	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Cloud Contact Next Generation	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Private Cloud Shared	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Prisma SD-WAN	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Fortinet SD-WAN	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Zoom Phone	Part A – Service Terms	Global version
	Part B – Service Description	Global version

Security

Solution Name	Document
Operational Technology and Threat Management	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Managed DDoS Security – On BT’s Network	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Managed DDoS Security – Off BT’s Network	Part A – Service Terms	Global version
	Part B – Service Description	Global version
BT Managed Crowdstrike Falcon	Part A – Service Terms	Global version
	Part B – Service Description	Global version

Customer Contact

Solution Name	Document
Nuance Gatekeeper with BT	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Five9 Cloud Contact Centre	Part A – Service Terms	Global version
	Part B – Service Description	Global version

Legacy Terms

Service Management

Service Management Schedule