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Australasia
Our operations
BT is one of the leading networked IT services providers to global and regional multinational companies in Australasia.
BT Australasia offers services including IP infrastructure (BT is the biggest player in financial services share trading environments), customer relationship management, conferencing, outsourcing, security, IT transformation and mobility, along with an eHealth practice.
BT’s dual-core network provides reach and resilience, with multi-protocol label switching (MPLS) nodes in Sydney, Melbourne and Auckland, and extended reach provided via the SDH wholesale network in Perth, Adelaide, Brisbane, Canberra, Christchurch, and Wellington.
We serve over 250 customers across Australia and New Zealand in key industries including finance, manufacturing, and logistics. Customers include Anglo Coal Australia, Bristol Myers Squibb and National Australia Bank.
We are also developing our Health Practice, which recently won a major contract to supply IT and communications services to the new Fiona Stanley Hospital in Perth, Western Australia. As part of this project, BT will create up to 70 new jobs in Western Australia.
BT was awarded Cisco Silver Partner Accreditation in Australia in 2008 in the key specialist areas of wireless, routing and switching, unified communications and security.
BT is also an Avaya Platinum Channel Business Partner in Asia Pacific, recognising our expertise in consulting, configuring, and selling Avaya solutions in the region.
We are an accredited TelePresence Authorised Technology Partner in Asia Pacific, hosted from Hong Kong and Singapore with satellite status in Australia. Our 150 Cisco certified people offer our clients a complete end-to-end managed telepresence service, backed by our concierge services.
We are also a Cisco Worldwide Masters Partner in Managed Services, including Managed Contact Centre, Unified Communications, Managed Connectivity and Security.
“80% of BT’s largest customers by company turnover are expanding in Asia. We have a long history of investment, a strong customer base and an excellent product and solution offer across the Asia Pacific region. By offering the same leading technologies and services we are reputed for in the UK, we are in the best possible position to help large multinational business customers’ expand into Asia, as well as to support our Asia corporations increase their ability to do business globally”
– Kevin Taylor, President, BT Asia Pacific
Our presence
BT’s presence in Australia commenced in 1987, and today we employ more than 200 people in offices in Sydney, Melbourne, and Perth.
BT operates a 24x7 multi-lingual, multi-channel and multi-skilled Service Operations Centre in Sydney, where most customer calls are resolved on the first point of contact by highly skilled technical support staff. The Sydney Operations Centre is aligned to two other Regional Operational Centres in Dalian (China) and Pune (India), so there is no disruption to customers if a disaster occurs in Sydney or in a Business Continuity scenario.
BT operates a customer innovation showcase in Sydney that provides various demonstration pods for customers to experience BT’s solutions and propositions.
BT Australasia is a leader in corporate social responsibility initiatives. In May 2008 the company was awarded “gold band status” in the annual Australia & New Zealand Corporate Responsibility Index, organised by the St James Ethics Centre. BT scored 98 per cent to win the highest ranking in the support services and telecoms sector of the index, demonstrating outstanding performances in the community investment, environment management, marketplace management, workplace management, and social and environmental impact areas.
BT’s access partners in Australia include PowerTel, Optus and Telstra.