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About us /
Luxembourg
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Luxembourg
BT began operations in Luxembourg at the end of the 1990s, mainly serving global customers. From 1996 to 1999 BT expanded its Belgium operations and built its own local fibre network. In 2002 BT opened its international network control centre in Brussels. Since the end of the 90s BT also operates in Luxembourg.
Nowadays the Benelux organisation, established in 2002, operates out of three offices, with two data centres and two network control centres. BT Benelux employs around 2,200 people including over 600 IT-specialists. BT Global Services’ International Management Centre is also located in Brussels. In 2007, BT Benelux announced the acquisition of INS Group S.A., a Belgium-based network and systems integrator.
"BT enjoys the local market experience, expertise and brand recognition afforded by a long operational history in the Benelux. We deliver services over our own extensive in-country network to a wide range of customers, from government organisations to large multinational enterprises. We are genuinely passionate about providing our customers with innovative, best-of-class services."
– Bas Burger, CEO BT Benelux
Customer Service
The BT Customer Service Centre can be reached 24 hours a day, 365 days a year, and it's your main point of contact for:
- Network problems
- Planned maintenance
- Complaints
- General questions about our services
- Technical enquiries
Commercial matters should be addressed to your BT Account Manager or the sales teams.