- Home page
- Prodotti e Soluzioni
- Contact centre in hosting
- On site contact center
- Piattaforme di self-service e di gestione delle code
- Registrazione dei contatti e strumenti di analisi
- Servizi in entrata
- Soluzioni CRM
- Perché scegliere BT
Scoprite, leggendo i case study, come altre organizzazioni hanno affrontato e vinto le loro sfide di business grazie al nostro supporto
Le nostre capacità di operare a livello locale in Italia e globale in tutto il mondo
I principali contatti di BT in Italia
Scopri la nostra rete globale di showcase.
Il contributo di BT per un futuro migliore
Ci impegnamo al massimo per distinguerci sul mercato, con un servizio che vada oltre le aspettative dei clienti.
Il portale dell’innovazione del gruppo BT
Il ruolo di BT come Cloud Services Integrator
Esploriamo e riflettiamo insieme sui temi IT in questo momento più caldi
Un’esperienza interattiva di come possiamo aiutarvi nelle vostre sfide digitali.
Dai più recenti comunicati stampa di BT alle notizie locali per l’Italia
Collaborare per innovare.
BT è orgogliosa dei riconoscimenti che ha ricevuto e continua a ricevere da clienti, analisti e professionisti
- Let's Talk
BT Italia su Google+
News e spunti di riflessione sui temi che animano il nostro settore.
Company page di BT Italia.
- My Account
BT IP Connect with Ethernet in the First Mile adds fresh energy to Debenhams’ retail environment
Growing high street and online business meant more customers queuing, which was good. But it also meant more data queuing on Debenhams’ network too; not so good. And Steve Kircher knew the launch of some bright new in-store ideas could only add to the problem.
But the adoption of BT IP Connect, plus Ethernet in the First Mile as an access technology, now means things move faster for everyone.
Customers get a better service. Sales and stock information travels more quickly. Deliveries do too. And new touch-screen in-store internet kiosks create a lot of excitement and set the tills ringing cheerfully, just as Steve and his colleagues had planned.
The new BT network is much the same cost as our old infrastructure, yet it enables us to communicate faster and with greater efficiency. It will also support the rollout of new applications, which will make us more competitive and allow our stores to be more exciting and stimulating for shoppers.”
- Steve Kircher, Information Systems Director, Debenhams
Leading retailer Debenhams has 169 department stores in the UK, the Republic of Ireland, and Denmark, and franchises in 24 countries. A BT wide area network (WAN) connected them – plus distribution depots and data centres – supporting many retail and business applications, especially live point-of-sale transactions.
With online business growing fast, booming volumes from different directions often caused data traffic jams and put back office operations under pressure.
Steve Kircher, Debenhams’ Information Systems Director, explains: “As we move to a multi-channel environment we are anticipating innovative in-store applications. To support this we needed a new high capacity network at reasonable cost.”
Debenhams found what it wanted with a next generation WAN, based on BT IP Connect services and high-speed Ethernet in the First Mile (EFM). This network now connects stores in the UK and Ireland and carries sales and stock data up to 16 times faster than before. Backup circuits have been boosted too, with up to 96 times more bandwidth.
Even when stores are closed, Debenhams is a 24/7 business. BT Connect Optimisation is there to keep everything running smoothly round the clock. It automatically monitors how well different applications perform and throttles back on non-critical ones, as necessary, to ease congestion. That can speed things up by about a third.
The BT network management centre is on constant watch too. Every four minutes it automatically polls the Debenhams network to spot and tackle any performance issues before they can hit service. There’s also protection against cyber-attacks and intruders with BT Assure.
The switch from old network to new happened on a site-by-site basis, usually overnight, to help minimise any disruption.
We are delighted with what BT has done,” says Steve Kircher. “The project has been extremely well run from both a timescale and budget perspective and the impact on our stores has been very well controlled. In fact, for the vast majority of stores there was no service impact at all – they just opened next day with a much faster network.”
IP Connect with EFM has transformed the Debenhams network. Critical applications work faster to boost customer service and business efficiency. And the company has just what it needs to fuel change and growth.
Yet all this comes without a price penalty. Steve says: “The new BT network is much the same cost as our old infrastructure, yet it enables us to communicate faster and with greater efficiency. It will also support the rollout of new applications, which will make us more competitive and allow our stores to be more exciting and stimulating for shoppers.”
Debenhams’ customers get more choice too. One new idea is in-store self-service kiosks, launched in autumn 2011. Here shoppers can use a web-connected, touch-screen terminal to browse products, view colour variations and size options, and place orders. In another pilot project, Debenhams has set up complete in-store online shops: dedicated areas where customers can sit down, relax, and shop on the Debenhams’ website.
Core BT Services
- IP Connect with Ethernet in the First Mile
- Connect Optimisation
- Assure Managed