My Account - How to

Overview

My Account: your online window to BT is designed around you. We keep trying to improve the service we provide and the information below aims to give you an overview of our current online capabilities. The videos give an introductory overview of the changes we’ve made to make things that little bit quicker, slicker and easier.

Where you need it there’s also more detail.  So have a look at our website or get in touch if you’d like to know more.

Incidents and Faults

Requests and Orders

Raise new

Searching for information

Editing your widgets

Resources

Downloads

Introduction

MP4 - 17 MB

MP4 video download option

Use on any device

MP4 - 10 MB

MP4 video download option

Incidents and Faults

MP4 - 10 MB

MP4 video download option

Requests and Orders

MP4 - 12 MB

MP4 video download option

Raise new

MP4 - 5 MB

MP4 video download option

Searching for information

MP4 - 6 MB

MP4 video download option

Editing your widgets

MP4 - 16 MB

MP4 video download option