British American Tobacco

British American Tobacco: BT signs global managed services deal with British American Tobacco

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Talking about the CPG (consumer packaged goods) sector in which British American Tobacco operates, Kim McMann, President for CPG at BT Global Services, said: “Leading multinational companies in the CPG sector are facing multiple challenges and opportunities with competition becoming more acute than ever. Global collaboration is one of the keys to success. This requires a global technology infrastructure that has great depth and breadth, running state of the art services offering greatest possible speed, security, reliability and flexibility.”


BT will deliver a high performance IP-based network, allowing British American Tobacco to prioritise different types of traffic according to its business needs and reduce the total cost of ownership of its communications estate. Under the terms of the agreement, BT will manage the global wide area network infrastructure for British American Tobacco including remote access, network security and third-party supplier management across nearly 1,000 sites in 119 countries.


“We are very proud that British American Tobacco recognises our ability to deliver and manage such an infrastructure and such services,” said Kim McMann. “This new win is further evidence of BT’s leadership in providing global solutions for its customers, and builds on past success within the CPG industry globally. Our sector-focused strategy is a differentiator our customers recognise. We look forward to providing an outstanding service to British American Tobacco.”

The BT CPG team is focused on companies that provide manufactured, consumable goods with a quick shelf turnover, including food, beverage, home and personal care, and tobacco. BT offers CPG-specific services based on a core portfolio encompassing global networking, security, collaboration, data centre services, contact centre services, supply chain services, mobility and unified communications. This enables CPG multinationals to focus on globalisation, new product development and operational efficiency to remain competitive.

Phil Colman, CIO for British American Tobacco, said: “BT’s expertise and experience supporting other global consumer packaged goods companies was a strong factor in our decision. We were also impressed with BT’s extensive global network, their desire and ability to improve the services continuously through innovation, and in-country resources, particularly in the Asia Pacific and Latin America regions.”

Core Services

  • BT IP Connect global


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