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FTE Asia Expo 2015

Singapore EXPO Convention and Exhibition Centre, Singapore
17 - 19 November 2015

FTE Asia provides airlines and airports with a forum for evaluating solutions to improve the customer experience, increase revenues.
2015-11-17
2015-11-19
Singapore EXPO Convention and Exhibition Centre
Singapore

BT is a Gold Sponsor at Future Travel Experience Asia

Overview:

Following the success of our FTE Europe involvement, BT is delighted to sponsor FTE Asia 2015 Expo at Singapore Changi Airport’s world-renowned EXPO facility. FTE has established a reputation as the premier forum for airports and airlines to share thought leadership and showcase advances in relation to the customer experience. FTE Asia is expected to attract more than 1000 decision makers from across the region and beyond, making it the largest show in FTE’s history.

BT has emerged as a leading provider of communications solutions to the travel industry, with particular expertise in the deployment of contact centers that enable airlines to strengthen the customer experience without deviating from their growth trajectories.

Our presence at FTE Asia Expo 2015 in every way reflects our expanded ambitions for the industry with a larger stand, more demos and increased staffing. You can read more about BT’s experience in the airline industries by exploring our case study selection at the bottom of this page.

Our exhibition space – at a glance:

BT will be at booth B10, demonstrating how a unique combination of our global networks, multi-channel cloud contact centre services, unified communications and security capabilities can help you to deliver the next generation in customer experience to your customers.

Be sure to visit us or explore our virtual showcase in the meantime for a preview of our demonstrations.

Our speaking slot – at a glance:

The door-to-door customer experience journey: what does the future hold?

Date: Wednesday 18th November 2015
Time: 11:00 – 12:30 pm
Venue Hall: Insight and Innovation Symposium

Presentation synopsis:

Passengers expect a seamless and pain free travel experience from the minute they start planning a trip, to the moment they return home from their journey. They have transformed into 24/7 digital consumers and communicators and we can assume this is not their final form. As technology evolves and shapes the way we interact with our customers, it’s important we reflect on how we can leverage the latest breakthroughs to deliver superb customer experience. But that’s not enough – we must also look ahead and begin planning how we can future-proof our customer relationships, allowing traveler satisfaction to soar to new heights.

Register to attend today:

You can register to attend the event here. Entrance to the EXPO is free – explore all of the passes available via the FTE Asia Website.

FTE Asia Expo 2015

Resources

Downloads

Air China case Study

PDF - 251 KB

NATS Case Study

PDF - 353 KB

Are we there yet?

PDF - 1 MB