Business services

All the IT and communications a service business needs

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Global expansion made easy

As your clients migrate to new parts of the world to exploit growth opportunities, you need to be there to support them. In turn you need an IT and communications partner who is already there, with the infrastructure and services you need.

Our communications services are available in over 170 countries worldwide, so we can support your international expansion wherever your customers are. Both Gartner and IDC rate us as the world’s leading network service provider.

There’s simply no better partner than BT for the data centre, network and communications services of all kinds you need to help your business grow anywhere in the world.

To win and retain contracts you need to be as competitive as possible and improving your underlying productivity is essential to profitable client service. A key way for service organisations to achieve this by deploying unified communications and collaboration technology.

Our services allow you to locate people by skills and availability, exchange messages and files, speak to them and then escalate a phone call to a conference call to a video conference at will.

Mobile productivity

Keeping your people productive on the move is also vital. Our mobility services enable your executives to access information and applications securely while travelling, completing timesheets, for example, without having to return to the office.

We make it possible for them to work at any of your offices, a client’s site, in a hotel or at home, with the same facilities as they have at their own desk.

And if people want to bring their own consumer devices to work, we help you allow that, whilst retaining control and ensuring security of confidential client information. It’s policies like this that help you attract and retain scarce talent, without sacrificing regulatory compliance or client accountability.

Our field force automation services mobilise business processes for field workers. We provide everything from rugged devices to application management and support.

We also provide online training services so you can ensure your workforce is fully up to date as economically as possible, with an audit trail to prove everyone has done their mandatory training.

Contact and security

Many service businesses have large scale customer contact management operations.

Our contact centre services, including flexible and economical cloud-based solutions, are multi-media and incorporate inbound skills-based routing, treating several physical locations as one virtual contact centre. We use them in our own business and provide them to some of the world’s most exacting customer service operations, from airlines to financial services.

But all service businesses have one thing in common.

They have to keep confidential client information secure. Our digital security capabilities are second to none. Used by the military and defence industries, they meet the most stringent requirements and win awards for innovation. We always consider cyber security as part of every solution we provide, so you can be sure your information is safe and your business is protected from interruption.

Case studies

ManpowerManpower, a leader in workforce solutions, employs 30,000 people at 4,000 offices worldwide. BT has a long association with the company and provides the WAN that links all Manpower sites, based on IP Connect global. Manpower has found its single service provider agreement with BT a big operational and commercial benefit around the world. WAN optimisation across the eighty-five Manpower offices in Belgium enabled them to provide a better client experience at less cost.

Branches are seeing significant improvements in network performance. That means our consultants can provide a more efficient and professional service to clients.”
- Geert Vaerenberg, IT and Marketing Director, Manpower Belgium

HOKHOK, International providers of architectural planning, design and delivery solutions, implemented Cisco Telepresence HD video conferencing to improve collaboration, reduce business cycle times and meet CO2 emission reduction targets.

I believe that with TelePresence a 20 per cent overall reduction in business travel is within reach”
- John Bartolomi, Director of IT Services, HOK