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Customer Relationship Management
Complete contact management solutions for organisations aspiring to world class customer service.
Find a Product or Solution :
BT Inbound Contact global
Drive efficiencies and increase customer satisfaction
BT Cloud Contact
Prepare for the future with a globally deployed multimedia contact centre fully managed by BT and Hosted in BT’s network that can flex agent numbers and licences up and down to suit your business needs
BT Cloud Contact Cisco
A robust, pay as you go, multi media cloud contact centre
BT Optimise Contact
Improve customer satisfaction, drive process efficiency, reduce unprofitable call volume and generate revenue by monitoring and assessing your calls.
BT Auto Contact
Drive customer satisfaction and reduce costs with our advanced range of self-service solutions across voice, mobile, SMS, social media and chat
If you know what consumers want, you can design the best experience for them.
Customers want to use new channels on their smartphones to get in touch.
A full range of cloud contact applications.
Manage peaks and troughs in demand and reduce your operating costs.
BT Onsite Contact Avaya
BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.
BT Onsite Contact Cisco
Onsite Contact Cisco provides solutions to serve your customers more personally, productively and profitably.
BT Onsite Contact Genesys
Whether you are a small, medium or large contact centre, BT Onsite Contact Genesys gives you an all-in-one contact centre solution, from a complex bespoke deployment to a solution straight out of the box.
BT Onsite Contact
Power your contact centre responsiveness to serve your customers more personally, productively and profitably.
BT Contact personalised video
Deliver unique and personalised video messages to your customers.