- Products & Solutions
- Access choices
- Application performance management
- Dedicated Services
- Internet services
- IP address management
- Managed network services
- Virtual Private Network Services
- Network services solutions
- Business technology services
- CRM professional services
- IT professional services
- Unified communications professional services
- Identity and Access Management
- Managed security services
- Security Consulting
- Security Intelligence
- Security solutions
- Cloud contact centres
- Contact recording and analytics
- Inbound services
- Onsite contact centres
- Self-service and queue-management platforms
- CRM solutions
- Why BT
Our position and recognition in published analyst reports.
We believe in the power of communication to make a better world
We are proud that our work is recognised time and again by customers, analysts and professional organisations
What we can do for you and the resources to do it
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Join us to explore fresh ideas
Explore and debate the big issues with us as we bring together the latest insight on the hottest IT trends.
From press releases to local news
Great thinking from across the company
Our range of showcases offers you an online or face-to-face insight into our portfolio and its capabilities.
- Let's Talk
- My Account
Established in 1985 as a monitoring center and provider of communication services, today Bosch Service Solutions is a leading international provider of business process outsourcing services. A division of Bosch Security Systems, it employs some 5,000 associates in Europe, Asia, and South America.
The company provides and optimizes business processes for its customers across sales and marketing, customer services, finance and accounting, security and safety, facilities management, purchasing, logistics, IT, and HR.
The ongoing globalization of Bosch Service Solutions required a sophisticated technology infrastructure that was both available for worldwide deployment and sufficiently flexible to allow the integration of new technologies. For that reason it has been working successfully with BT as network provider since 2008.
BT’s expertise and its broad product portfolio make it a valued business enabler.”
- Steffen Rittner, Managing Director of Bosch Service Solutions in Manila, Philippines
The extensive range of services provided to Bosch Service Solutions by BT includes Internet Connect, Ethernet Connect, and Secure Messaging. At the core is a high-speed BT IP Connect global MPLS-based network connecting twenty-two Bosch Service Solutions locations worldwide. As well as meeting stringent company requirements the flexibility of the BT network is paving the way for future growth.
To support the migration of voice services to IP from traditional telephony, Bosch Service Solutions has also selected BT One Voice SIP Trunking.
A reliable and resilient network is vital for Bosch Service Solutions. Combining IT systems at all sites with the transition to a secure, high-performance network supports the latest IP voice technologies. This means the company is now able to operate more flexibly.
“We especially appreciate the continuity of service and confidence we have in working with BT,” confirms Steffen Rittner.
Core BT Services
- BT IP Connect global
- BT Internet Connect
- BT One Voice SIP Trunking
- BT Ethernet Connect
- BT service numbers (international)
- BT Secure Messaging