Analyst reports

Gartner Magic Quadrant: Contact Centre as a Service for Western Europe, 2015.

BT has been named as a leader in the 2015 Gartner Magic Quadrant for Contact Centre as a Service for Western Europe for its ability to execute and completeness of vision.

2015 Gartner Magic Quadrant

 

BT has been named as a leader in the 2015 Gartner Magic Quadrant for Contact Centre as a Service for Western Europe for its ability to execute and completeness of vision.

BT Global Services has been positioned the highest for its ability to execute in Gartner's Magic Quadrant for Contact Centre as a Service

We believe the cloud contact centre has come of age. Organisations are reaping the benefits, not just in economic terms but also in reaching out to consumers with new ways to engage with them.

Whether it’s self-service, call recording, work force management and optimisation, contact analytics or card payments we have a cloud solution for it.

Read the full report from Gartner.                     

Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Steve Blood | Drew Kraus | Daniel O'Connell, 15 October 2015