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- Why BT
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Great service and flexible partnership
We’ll build a close lasting relationship with you. We’ll provide great products and excellent service globally. And we’ll offer you a flexible approach to partnering. This is what makes us the preferred communications partner for all the world’s major systems integrators.
We can support you in your global market activities wherever you are – providing network services, data centres and cloud computing, contact centres, unified communications and collaboration, and digital security.
Partnering for success
Our world is shrinking. Innovative infrastructure and advances in network capabilities underpin everything that we do. If we can realise the possibilities of the cloud, our channels of communication today are so powerful that distance no longer holds any relevance to what we can achieve. With a creative approach to systems integration, collaboration in this new global market offers us limitless potential to really connect with our customers and our partners. If we can work together, anywhere, and strike the right balance between technology and creativity, stunning business outcomes are possible for us all.
BT’s proven track record in the health market complements our own experience in this field. It is an excellent company to be a partner with on this ground-breaking project; not only because of its expertise and long history in providing services to the health sector, but also its unique experience in delivering very large-scale programmes in the UK and around the world.”
- David Campbell, Chief Executive, Serco Australia
Over 7,000 public sector and corporate customers trust BT Global Services to deliver critical network and IT services. And our global reach and presence, financial strength and heritage make us the trusted partner of many leading Systems Integrators. We’d like to explore these possibilities with you.
We’re ready to be your partner for success
Spending cuts, reduced buyer confidence, and limited growth opportunities have taken their toll on the systems integration market. In an increasingly fluid, global market it’s getting much tougher for us all to compete.
At BT we view this as an opportunity to develop strong, complementary partnerships that grow business, maintain share, increase profits and deliver world-class solutions for our clients.
For agile SIs this creates opportunities to collaborate and deliver world-class solutions on a global scale. A strategic partnership that will give you the flexibility to scale and adapt quickly to new demands is one important answer to these tougher market conditions.
The breadth and depth of our portfolio gives the agility needed to meet clients’ challenges. Together we harness our joint capabilities, leverage best-in-class technology and deliver for our clients and citizens. And as long-term partners we all gain from a partnership that creates new opportunities for us both.
BT is ready to be your partner for success. From providing you with the solutions you need for your day-to-day operations to unleashing the potential of a strategic, innovative partnership, we’ll work with you to support your clients and your organisation.
Standing out from the crowd together
We’re confident that our unique approach to working with Systems Integrators makes all the difference to the quality of service we offer. Our approach is unique for two key reasons – flexibility in partnership and joint innovation.
Flexibility in partnership
Our flexible approach to partnering means that we will fit in with your existing relationships to ensure the customer gets the right solution. But more that that, our creative partnership will help maintain and increase market share, reach new customers, and deliver a better range of products and services.
- develop joint value propositions with you in full strategic alliance
- supply technology components for you to integrate into your solutions
- or simply provide you with the technology you need for your own business.
At BT, we’re committed to innovation. Our research and development labs have invested £4 billion in R&D over the past five years alone. And we share much of the benefit with our customers.
Our unique approach to innovation has three key characteristics: it’s applied, it’s collaborative, and it’s fast. Applied innovation means developing a practical solution to a particular issue. Collaborative innovation means working together: you, your partners, your user representatives, and BT. And fast means, well… using an accelerated development and trialling process to compress cycle times and deliver benefit – fast.
We can help you apply this approach to all sorts of challenges and opportunities. We’ll work with you to produce a clearly defined solution to a stated business problem. Technology Scouting, Showcases and Innovation Hothouses form the basis of our innovation approach.
What our customers say
BT has excellent geographic reach in the UK. With Ethernet Connect we have the advantage of much larger capacity bearers, yet costs are around 25 per cent lower.”
- Richard Shaw, Principal Consultant, Northgate Information Solutions
We wanted one collaborative partner who could take national accountability for the provision and management of network services to all our sites. Only BT came close."
- David Hawken, General Manager, Engineering Service Delivery, NATS (air traffic control)
The partnership that we have built with BT is focused on helping us to do what we do more efficiently and more securely."
- Head of Voice Services, DE&S ISS, Defence Fixed Telecommunications Service
We are delighted with what BT has done. The project has been extremely well run from both a timescale and budget perspective and the impact on our stores has been very well controlled."
- Steve Kircher, Information Systems Director, Debenhams
BT offered us not only technical expertise but business understanding. They showed us how we could optimise results by using their people’s experience in different areas of implementation, particularly change management."
- Csaba Mezö, Technical Director, E.ON Hungary
Global industry experience
Wherever in the world your suppliers and customers may be, we are probably already there, ready to help you seize your next opportunity.
We can offer our clients unique sector propositions in government, health, defence, financial services, energy, retail, supply chain, life sciences, automotive and consumer goods.
Our strategic partnership will help free you up to focus on your core strengths, meet your clients’ needs, and open up new opportunities.
We’re a global company offering services in over 170 countries. We have the network, data centre and service operations in place around the world to support your international expansion, as these regional summaries explain.
We serve more than 500 major customers throughout the region, from 22 offices where we have over 3000 people on the ground. We have 5 regional 24/7 service centres in Mumbai, Pune, Noida, Dalian and Sydney. We have 44 MPLS points of presence, hybrid VPN services in 31 countries, including Ethernet in 13.
Middle East and Africa
We operate out of 3 hubs in the region: Istanbul, Dubai and Johannesburg. We have a centre of excellence in satellite communications in Istanbul, and a technology innovation centre in Abu Dhabi. We offer Ethernet connectivity from points of presence in 21 cities, and serve around 600 customers in 45 countries.
We have been here for over 20 years, and now employ 2600 people in 25 offices. We have 9 network operations and customer services centres and three security operations centres. Network coverage and service availability is comprehensive.
Headquartered in Sao Paulo, we have 18 offices in the region employing more than 1000 people. There are 7 Network Operation Centres managing more than 50,000 customer connections. We have 5 data centres – in Bogota, Buenos Aires, Caracas, Mexico City and Sao Paulo. We offer hybrid VPN in 37 countries, satellite access in 9, and Ethernet in 5.
We employ 11,000 people across Europe and own 6 city fibre networks. Garner rated our product viability as outstanding in their 2013 report on Critical Capabilities for Pan-European Network Services.
Single service model
Crucially for international systems integrators, we operate to a single customer service model worldwide.
This means reliable, consistent levels of service everywhere you operate. You will get the same prompt, effective incident diagnosis and resolution worldwide. We give you a single point of contact for your entire infrastructure and dedicated in-country support for local markets.
Our teams speak the local language and operate to ITILv3 standards. We use 4 global hubs and 22 satellite centres to provide world-wide customer service 24 hours a day, 365 days a year.
Visit one of our global showcases
Choose from Beijing, Dubai, Hong Kong, Johannesburg, Kuala Lumpur, London, New Delhi, New York, Shanghai, Singapore, Sydney or Tokyo.
Our specialist retail and supply chain showcase is situated at Adastral Park, Ipswich, UK.