BT Alliance Help Desk Numbers

Help Desk Numbers

On 20 September 2012, BT Global Services commenced responsibility for all service delivery and service assurance activities for the BT Infonet “Encore 2012” portfolio of services.  In accordance with those responsibilities, BT Global Services has completed the implementation of new, in-country phone numbers in all of the countries listed below and has commenced receiving calls, in local language, from customers using the “Encore 2012” portfolio of BT Infonet services in each of these countries.

Please note the following important changes from the information previously available in this section:

  • New phone numbers in each country
  • Elimination of the following sections of the template for each country as they are no longer applicable:
    - “Local Time”
    - “Hours of Operation”
    - “After Hours”
  • One fax number, at the GCAC in Atlanta, USA for all countries

BT Global Services is committed to continuing to provide world-class service to customers of the BT Infonet portfolio of services.

A B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Argentina
Telephone Number: 08002661398
FAX Number: +1 770 801 4555

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Australia
Telephone Number: 1800045615
FAX Number: +1 770 801 4555

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Austria
Telephone Number: 0800 080014
FAX Number: +1 770 801 4555

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Belgium
Telephone Number: 32 2 6273888
FAX Number: +1 770 801 4555

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Bolivia
Telephone Number: 800100721
FAX Number: +1 770 801 4555

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Brazil
Telephone Number: 08000474876
FAX Number: +1 770 801 4555

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Bulgaria
Telephone Number: 008 001194458
FAX Number: +1 770 801 4555

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Canada
Telephone Number: 1 866 282 8805
FAX Number: +1 770 801 4555

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Chile
Telephone Number: 12300200490
FAX Number: +1 770 801 4555

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China
Telephone Number: 86 10 58129998
FAX Number: +1 770 801 4555

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Colombia
Telephone Number: 018005182771
FAX Number: +1 770 801 4555

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Costa Rica
Telephone Number: 877 783 9736
FAX Number: +1 770 801 4555

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Czech Republic
Telephone Number: 800228223
FAX Number: +1 770 801 4555

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Denmark
Telephone Number: 80602281
FAX Number: +1 770 801 4555

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Dominican Republic
Telephone Number: 18881570000
FAX Number: +1 770 801 4555

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Ecuador
Telephone Number: 8772428745
FAX Number: +1 770 801 4555

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Egypt
Telephone Number: 8000000570
FAX Number: +1 770 801 4555

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El Salvador
Telephone Number: 8006054
FAX Number: +1 770 801 4555

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Estonia
Telephone Number: 8000044523
FAX Number: +1 770 801 4555

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Finland
Telephone Number: 020 7501 220
FAX Number: +1 770 801 4555

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France
Telephone Number: 33 1 78 41 38 38
FAX Number: +1 770 801 4555

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Germany
Telephone Number:49 69 665 22 499
FAX Number: +1 770 801 4555

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Greece
Telephone Number: 0080044146325
FAX Number: +1 770 801 4555

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Guatemala
Telephone Number: 2416 0944
FAX Number: +1 770 801 4555

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Honduras
Telephone Number: 8772428745
FAX Number: +1 770 801 4555

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Hong Kong
Telephone Number: 852 2528 0577
FAX Number: +1 770 801 4555

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Hungary
Telephone Number: 06 80987459
FAX Number: +1 770 801 4555

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India
Telephone Number: 000 800 440 1119
FAX Number: +1 770 801 4555

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Indonesia
Telephone Number: 0018038520495
FAX Number: +1 770 801 4555

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Ireland
Telephone Number:1800 818177
FAX Number:+1 770 801 4555

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Israel
Telephone Number: 1809303143
FAX Number: +1 770 801 4555

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Italy
Telephone Number: 0800 463 6638
Telephone Number: +1 770 801 4555

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Japan
Telephone Number: 0120016300
FAX Number: +1 770 801 4555

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K

No data available at present for this section

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Latvia
Telephone Number: 80004561
FAX Number: +1 770 801 4555

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Lithuania
Telephone Number: 880031529
FAX Number: +1 770 801 4555

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Luxembourg
Telephone Number: 352 4056371
FAX Number: +1 770 801 4555

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Malaysia
Telephone Number: 1800889854
FAX Number: +1 770 801 4555

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Mexico
Telephone Number: 52 55 52831808
FAX Number: +1 770 801 4555

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Netherlands
Telephone Number: 8002200021
FAX Number: +1 770 801 4555

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New Zealand
Telephone Number: 508361100
FAX Number: +1 770 801 4555

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Nicaragua
Telephone Number: 0018002202202
FAX Number: +1 770 801 4555

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Norway
Telephone Number: 800 30635
FAX Number: +1 770 801 4555

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O

No data available at present for this section

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Panamá
Telephone Number: 0018005072773
FAX Number: +1 770 801 4555

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Pakistan
Telephone Number: 0080090044185
FAX Number: +1 770 801 4555

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Peru
Telephone Number: 080077843
FAX Number: +1 770 801 4555

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Philippines
Telephone Number: 180089086443
Hours of Operation: +1 770 801 4555

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Poland
Telephone Number: 800702433
FAX Number: +1 770 801 4555

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Portugal
Telephone Number: 800209114
FAX Number: +1 770 801 4555

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Puerto Rico
Telephone Number: 8775875144
FAX Number: +1 770 801 4555

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Q

No data available at present for this section

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Romania
Telephone Number: 0800 896721
FAX Number: +1 770 801 4555

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Russia
Telephone Number: 7495 915 2262
FAX Number: +1 770 801 4555

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Saudi Arabia
Telephone Number: 8008446327
FAX Number: +1 770 801 4555

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Singapore
Telephone Number: 65 6290 7040
FAX Number: +1 770 801 4555

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South Africa
Telephone Number: 0800007123
FAX Number: +1 770 801 4555

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South Korea
Telephone Number: 0805880880
FAX Number: +1 770 801 4555

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Spain
Telephone Number: 800900547
FAX Number: +1 770 801 4555

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Sri Lanka
Telephone Number: 2423549
FAX Number: +1 770 801 4555

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Sweden
Telephone Number: 020 781140
FAX Number: +1 770 801 4555

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Switzerland
Telephone Number: 0800 463 6638
FAX Number: +1 770 801 4555

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Taiwan
Telephone Number: 0800666545
FAX Number: +1 770 801 4555

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Thailand
Telephone Number: 001 8004419663
FAX Number: +1 770 801 4555

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Turkey
Telephone Number: 0216 5427733
FAX Number: +1 770 801 4555

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UK
Telephone Number: 44 (0) 800 0234 675
FAX Number: +1 770 801 4555

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Ukraine
Telephone Number: 0 800 502 325
FAX Number: +1 770 801 4555

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United Arab Emirates
Telephone Number: 80004443200
FAX Number: +1 770 801 4555

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United States
Telephone Number: 1 800 310 8743
FAX Number: +1 770 801 4555

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Uruguay
Telephone Number: 0004135984418
FAX Number: +1 770 801 4555

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Venezuela
Telephone Number: 0800-2409876
FAX Number: +1 770 801 4555

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W

No data available at present for this section

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X

No data available at present for this section

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Y

No data available at present for this section

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Z

No data available at present for this section

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