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- Why BT
Explore how our customers are achieving their digital possible.
We believe in the power of communication to make a better world.
We are proud that our work is recognised time and again by customers, analysts and professional organisations.
Our company overview: how we're bringing it all together around the world.
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Join us to explore fresh ideas.
Innovation is at the heart of BT’s business.
Explore and debate the big issues with us as we bring together the latest insight on the hottest IT trends.
From press releases to local news.
Our role as the Cloud Services Integrator.
Our range of showcases offers you an online or face-to-face insight into our portfolio and its capabilities.
Who we work with around the world.
Overview of our portfolio of products and services.
How we put our customers first.
Meet Luis Alvarez, CEO, Global Services and the rest of his leadership team.
BT’s position and recognition in published analyst reports.
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A simpler approach to service
In Customer Service we dedicate ourselves to providing customers with a simple and complete service experience, wherever they are.
Our commitment to customer satisfaction is recognised by our customers and the wider industry alike. Recent BT accolades for customer service include the prestigious Best Customer Care award from the World Communication Awards (WCA) in November 2009.
Customer service experience
Simple and complete global customer experience
BT does truly provide a simple and complete global customer experience. You do business with one company through one global service offer.
BT is investing around €90m on improving customer service, implementing a programme ranging from simplifying our Customer Relationship Management (CRM) infrastructure and incident reporting processes - through to improving the consistency of our delivery and the availability of our networks.
Customer feedback drives our business priorities. BT has established a comprehensive customer satisfaction programme to focus on the areas that matter to you, creating a customer centric approach to everything we do.
Every year, we survey over 32,700 customers worldwide. We act on the results and the actions taken are closely monitored by senior management through a monthly forum.