- Products & Solutions
- Access choices
- Application performance management
- Dedicated Services
- Internet services
- IP address management
- Managed network services
- Virtual Private Network Services
- Network services solutions
- Business technology services
- CRM professional services
- IT professional services
- Mobility professional services
- Networks professional services
- Unified communications professional services
- Conferencing and collaboration
- Hosted UC services
- IP telephony
- Voice Virtual Private Network
- Unified communications solutions
- Identity and Access Management
- Managed security services
- Security Consulting
- Security Intelligence
- Security solutions
- Field force automation
- Flexible working services
- Managed mobility services
- Mobile network services
- Secure remote access
- Telecom expense management
- Mobility solutions
- Why BT
Explore how our customers are achieving their digital possible.
We believe in the power of communication to make a better world.
We are proud that our work is recognised time and again by customers, analysts and professional organisations.
Our company overview: how we're bringing it all together around the world.
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Join us to explore fresh ideas.
Innovation is at the heart of BT’s business.
Explore and debate the big issues with us as we bring together the latest insight on the hottest IT trends.
From press releases to local news.
Our role as the Cloud Services Integrator.
Our range of showcases offers you an online or face-to-face insight into our portfolio and its capabilities.
Who we work with around the world.
Overview of our portfolio of products and services.
How we put our customers first.
Meet Luis Alvarez, CEO, Global Services and the rest of his leadership team.
BT’s position and recognition in published analyst reports.
- Let's Talk
- My Account
Principles of Benchmarking
These principles will help ensure the smooth and speedy management of the benchmark using a fair and equitable process. The Parties require the Benchmarker to follow these principles which balance their desire for transparency and openness with the need to maintain strict confidentiality of data. Each stage of the benchmark process will be reviewed and agreed by both Parties.
Prior to the start of the Benchmark, the Benchmarker will:
1. Sign a written confidentiality and non-disclosure agreement with each Party;
2. Sign a tripartite agreement with both Parties which incorporates the benchmarking terms and these Principles of Benchmarking. In addition, the tripartite agreement will state that:
- all communications between both Parties and the Benchmarker which relate to the benchmark shall be shared concurrently with the other Party, unless the Parties have agreed that some information can be shared with the Benchmarker in confidence;
- the Benchmarker will maintain an audit trail which is sufficiently detailed for either Party to instruct an independent company to audit all the work done by the Benchmarker, including details of calculations, cost base information, source data analysis, Normalisation Factors and other adjustments; and
- the Benchmarker will make available to both Parties all supporting information and calculations upon which the Initial and Final Benchmark Report has been based, excluding the identity of the members of the Final Peer Group, as well as any further information reasonably requested by either Party.
3. Within ten (10) Business Days of being appointed, present to both Parties a Draft SoW including, amongst other things, the proposed methodology, expected timescales and agreed scope of the Benchmark;
4. Take account of both Parties reasonable comments on the Draft SoW and, with five (5) Business Days, issue a Final SOW for approval of both Parties.
Once the Benchmark has started, the Benchmarker will:
5. Maintain a list of any issues which cannot be resolved quickly, to avoid unnecessary delay to the Benchmark process, work in parallel to resolve these and incorporate a list of any issues outstanding in the Draft and Final Benchmark Report
6. Use a spreadsheet to create a detailed Service Profile for the Benchmarked Services, and:
- include full details of all services, service elements and service levels
- ensure that any unusual or non-standard services are adequately mapped into the Service Profile;
- calculate the Benchmark Charges from the on-going charges for the Benchmarked Services, eliminating any fixed or one off charges, including but not limited to one-off capital costs, lump sum or any other form of up-front payment, transition charges and TUPE redeployment charges (including any associated pension costs) and add these to the Service Profile; and
- review and agree the Service Profile and Benchmark Charges with both Parties.
7. Compile a Draft Peer Group of contracts for services which are, as far as practicable, the same or substantially the same as the Benchmarked Services, in particular having the same scale, scope and geographic reach, in order to minimise Normalisation Adjustments, and:
- provide a profile for each proposed Peer Group contract, to a level of detail agreed by the Customer and BT to enable both Parties to assess their suitability as reasonable comparators. This profile will typically vary by service type but would typically include:
- date of pricing, industry sector and term of contract;
- geographic location and technology type of each service for each location, noting any in-scope countries without coverage;
- location of central management of services;
- volumes analysed by speed, sites, capacity, status (active/passive) and users;
- contracted service levels, service credit regimes and their measurement periods; and
- written confirmation that the service providers to the Draft Peer Group are of equivalent standing, scale and financial stability to BT.
- provide a minimum of seven (7) contracts from a minimum of three (3) other service providers in the Draft Peer Group to allow either Party to request the exclusion of contracts reasonably considered anomalous while ensuring a reasonably-sized group remains for comparison purposes; and
- review and agree the Final Peer Group with both Parties.
8. Add the Service Profile in adjacent columns of the spreadsheet for each contract in the Final Peer Group, and review and agree with both Parties:
- which elements of the Service Profile add cost and so are considered material for the Benchmark;
- a comprehensive list of Normalisation Factors, including:
- factors which apply to all elements of the Service Profile equally (typically differences at a contract level);
- factors which apply to individual services or services elements;
- factors which result from specific customer requirements which impose a constraint on BT service delivery; and
- the appropriate Normalisation Adjustments to be used.
9. Calculate the Normalised Charges for each service element of the Service Profile taking account of all the Normalisation Factors listed above, for each member of the Final Peer Group so that these charges are as directly comparable as is reasonably possible with the Benchmarked Charges, and;
- publish the Initial Benchmark Report comparing the Benchmarked Charges with the Benchmark Target, taking account of the Buffer as described in Schedule and any other discounts, rebates, or other financial incentives available to the Customer, documenting how the Benchmark has been conducted and the log of any remaining unresolved issues;
- take into account any reasonable comments and requests made by either Party and issue an updated Benchmark Report
- review and agree with both Parties the Final Benchmark Report,
10. Publish the Final Benchmark Report.
PDF - 269 KB