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- My Account
My Account and Public Sector Broadband Aggregation (PSBA)
My Account supporting PSBA services
My Account is the BT service portal that is being used to provide PSBA organisation users and PSBA IT support teams with access to information and allow users to raise, track and manage Incident Tickets and Orders for BT services. This page gives access to a number of short ‘how to…. ‘ videos to help you through the process of using the portal. These videos can also be found in My Account in the EQMS document management system.
PSBA1 – My Account Overview3.06
This video gives you an introduction to My Account and how to access the service.
PSBA2 – My Account Widgets Overview2.34
This video shows you how to create, edit and manage your widgets in My Account
PSBA3 – My Account Inventory Viewer1.33
This short video shows you how to access a view of your inventory that BT holds on its management systems
PSBA4 – My Account Manage Incident2.34
This video shows you how to View and Track Incidents tickets within My Account.
PSBA5 – My Account Raise Incident2.17
This video shows you how to Raise Incidents tickets within My Account
PSBA 6 - My Account Complex Service Request Overview5.39
This video shows you how to raise and manage requests within My Account.
PSBA 7 - My Account Manage Complex Requests2.46
This video gives you a guide as to how to manage Complex Service Requests in My Account.
PSBA 8 - My Account Raise Complex Request4.22
This video gives you a guide as to how to raise Complex Service Requests in My Account.
PSBA 9 - My Account Simple Service request Overview3.10
This video gives you an introduction to how the My Account Simple Service Request application.
PSBA 10 - My Account Manage Simple Requests2.49
This video gives you a guide as to how to manage Simple Service Requests in My Account.
PSBA 11 - My Account Raise Simple Request3.51
This video gives you a guide as to how to raise Simple Service Requests in My Account.
PSBA1 – My Account Overview 3.06
PSBA2 – My Account Widgets Overview 2.34
PSBA3 – My Account Inventory Viewer 1.33
PSBA4 – My Account Manage Incident 2.34
PSBA5 – My Account Raise Incident 2.17
PSBA 6 - My Account Complex Service Request Overview 5.39
PSBA 7 - My Account Manage Complex Requests 2.46
PSBA 8 - My Account Raise Complex Request 4.22
PSBA 9 - My Account Simple Service request Overview 3.10
PSBA 10 - My Account Manage Simple Requests 2.49
PSBA 11 - My Account Raise Simple Request 3.51