My Account and Public Sector Broadband Aggregation (PSBA)

Training videos

My Account supporting PSBA services

My Account is the BT service portal that is being used to provide PSBA organisation users and PSBA IT support teams with access to information and allow users to raise, track and manage Incident Tickets and Orders for BT services.  This page gives access to a number of short ‘how to…. ‘ videos to help you through the process of using the portal.  These videos can also be found in My Account in the EQMS document management system.

PSBA1 – My Account Overview

3.06

This video gives you an introduction to My Account and how to access the service.

PSBA2 – My Account Widgets Overview

2.34

This video shows you how to create, edit and manage your widgets in My Account

PSBA3 – My Account Inventory Viewer

1.33

This short video shows you how to access a view of your inventory that BT holds on its management systems

PSBA4 – My Account Manage Incident

2.34

This video shows you how to View and Track Incidents tickets within My Account.

PSBA5 – My Account Raise Incident

2.17

This video shows you how to Raise Incidents tickets within My Account

PSBA 6 - My Account Complex Service Request Overview

5.39

This video shows you how to raise and manage requests within My Account.

PSBA 7 - My Account Manage Complex Requests

2.46

This video gives you a guide as to how to manage Complex Service Requests in My Account.

PSBA 8 - My Account Raise Complex Request

4.22

This video gives you a guide as to how to raise Complex Service Requests in My Account.

PSBA 9 - My Account Simple Service request Overview

3.10

This video gives you an introduction to how the My Account Simple Service Request application.

PSBA 10 - My Account Manage Simple Requests

2.49

This video gives you a guide as to how to manage Simple Service Requests in My Account.

PSBA 11 - My Account Raise Simple Request

3.51

This video gives you a guide as to how to raise Simple Service Requests in My Account.

  • View PSBA1 – My Account Overview
    PSBA1 – My Account Overview 3.06
  • PSBA2 – My Account Widgets Overview
    PSBA2 – My Account Widgets Overview 2.34
  • PSBA3 – My Account Inventory Viewer
    PSBA3 – My Account Inventory Viewer 1.33
  • PSBA4 – My Account Manage Incident
    PSBA4 – My Account Manage Incident 2.34
  • PSBA5 – My Account Raise Incident
    PSBA5 – My Account Raise Incident 2.17
  • PSBA 6 - My Account Complex Service Request Overview
    PSBA 6 - My Account Complex Service Request Overview 5.39
  • PSBA 7 - My Account Manage Complex Requests
    PSBA 7 - My Account Manage Complex Requests 2.46
  • PSBA 8 - My Account Raise Complex Request
    PSBA 8 - My Account Raise Complex Request 4.22
  • PSBA 9 - My Account Simple Service request Overview
    PSBA 9 - My Account Simple Service request Overview 3.10
  • PSBA 10 - My Account Manage Simple Requests
    PSBA 10 - My Account Manage Simple Requests 2.49
  • PSBA 11 - My Account Raise Simple Request
    PSBA 11 - My Account Raise Simple Request 3.51