Value Add support and training

Analyst Converge Support

Our users of Analyst Converge are telling us that the application is easy to use and intuitive.  Once you’ve registered for access, you’ll want to start using it straight away and we’ve put together this short podcastNew User Quick Start Guide and User Guide to help you do just that.

A must watch video for all new users

For our users who are logging in for the first time, this useful short podcast shows you how to reach Analyst Converge through the MyAccount login, and once you’re in the application, shows you some highlights including where to find the key reports.

Value add support - a must watch video for all new users

This short video will show you the log through journey to Analyst Converge, and where to find some of the key reports, and support material.

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BT Call Tracker

For users of BT Call Tracker, we’ve put together this short video to show you what the service offers, a User Guide and a PDF containing the most Frequently asked Questions – and if you still have any questions, you can contact the BT Call Tracker helpdesk on call.tracker.helpdesk@bt.com

BT Call Tracker

This video takes customer through the new BT call tracker portal.

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Inbound Analyst User Guide

Whether you’re a new or existing Inbound Analyst user, we want you to get the most of the application and use it to its fullest effect. To help you do this, we’ve put together this user guide which should give you all the help you need.  Please refer to this first but if you still have any questions, please contact our dedicated helpdesk on 0808 1001088 or contact us.

Autobalance training modules

It couldn’t be easier to start using Autobalance, and set up your organisational structure. The following modules have been put together to support you through this process. There are six in total; the first giving a product overview and five training modules, each with some text describing who would benefit from viewing (Administrator, Authoriser or Handset User) and what the session covers.

Training Modules

For those of you who prefer working alongside a user guide, the following are available to download.

BT Autobalance Administrator User Guide
BT Autobalance Handset User User Guide

BT Autobalance Authoriser User Guide