- Products & services
Products & services
View our range of product and services, and learn how they can help you meet your communication needs.
For valuable discounts when you commit to minimum usage levels.
Powerful services that can save you money while strengthening your capabilities.
BT Connect, Networks that think. Services to connect you to employees, customers, and the world
Robust products to build a sustainable business with added security and resilience.
Collaborate more efficiently with employees, suppliers, customers and business partners
Complete contact management solutions for organisations aspiring to world class customer service
Powerful mobility services to improve productivity and enable better customer service.
Effective services to help you improve the operational efficiency of your organisation.
A portfolio of solutions that accesses and manages information and assets at different points throughout the supply chain
Our solutions help you become more efficient, sustainable and secure. View a selection of our solutions, that show how our products and services work together.
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Get expert advice to help your organisation become more sustainable
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Expert help from BT to tailor a solution that fits your requirements
Unified communication and collaboration (UCC) solutions to transform the way you work with colleagues, suppliers and customers around the world
Help my organisation grow with a network at the heart of my operations
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
We understand how many vertical industries work. We have the knowledge and assets that help them work better. Learn how we can help you.
- Financial Markets
- Retail and Private Banking
- Wholesale Banking and Payments
- Why BT
All you need, from one partner, to connect you for a better future. Explore what we can do for you.
We are proud that our work is recognised time and again by customers, analysts and professional organisations
What we can do for you and the resources to do it
Explore the opportunities for talent available at BT
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Talk to us, we're waiting to hear how we can help you
Where the exchange of fresh ideas and information gets up close and personal
Accelerating growth in Asia-Pacific, Turkey, the Middle East and Africa
See how you can manage your services online with My Account
How we are helping customers become more sustainable though network-enabled ICT
How we are making a better future for people, enterprises and the environment
Whatever your communications needs, we’re sure we have the products and services to meet them
Explore our demonstrations and see how we can help you meet your communication needs
Joining our strengths with partners helps give you the very best across the globe
Operating globally, delivering locally
News, views and informed opinion on trends and issues around the globe. Join in the discussion with us.
Explore the big issues with us as we bring on the latest insight on the hottest topics around the globe
From the latest BT press releases to the local news in your region, learn more here.
Follow us on all the leading social networks. Keep up with the latest news and views, and join the conversation
- My Account
NHS Wakefield District:
Promising prognosis for BT telehealth trial
Chronic illnesses pose an ever-growing problem for healthcare providers. People are living longer and an increasing number of patients are having to cope with long-term, often permanent conditions. These frequently require expensive hospitalisation which in some cases are unforeseen and unnecessary and, more importantly, could be avoided with improved monitoring. With healthcare providers around the world facing financially challenging times and with the urgent need to curb spiralling healthcare costs, telehealth, or the remote management of patients, is being viewed by many as the ideal solution to a pressing problem.
NHS Wakefield District looked to a pioneering telehealth trial with BT to address challenges it faced. With the area it serves having a higher recorded incidence of patients with heart disease than the national average it was decided that the focus of the trial would be patients with chronic heart failure. The Primary Care Trust (PCT) wanted to see how they could better manage patients’ conditions, improve their quality of life while at the same time finding a cost-effective solution to an expensive issue – the long term care of patients with chronic illnesses.
BT is one of the largest suppliers of IT and communication services to the NHS and has a long history of providing the health service with innovative products and services. It has recently extended its portfolio by working with Intel to deliver the Intel Health Guide® system as a managed service, which means the system can be configured and managed remotely.
This interactive personal health application allows patients to self-monitor their vital signs, along with key data such as blood glucose and weight. This information can then be sent over a standard broadband connection to the patient’s care team for analysis. The system also features an in-built videoconferencing application, which allows healthcare professionals to consult with their patients remotely rather than either party having to travel. This not only ensures better levels of care, but also provides sustainability benefits.
BT worked closely with NHS Wakefield District from the beginning, starting with a feasibility study to determine the Intel Health Guide’s potential, helping the PCT to prepare an internal business case and putting together a project plan. This had to take account of the need to get clinical approval together with consent from approximately 35 patients to be involved in the trial.
BT agreed to use existing home broadband connections where present, to minimise the inconvenience for patients and to cut overheads. The BT trial was one of the first of its kind in the UK to do this and, in this way, the telehealth solution was rolled out more quickly than in previous trials where new lines had to be installed. Ten patients already had BT broadband connections. Of the remainder, approximately half had connections from other providers, and the other half did not have broadband, requiring BT engineers to install BT Plusnet lines in their homes.
The technology for the pilot was installed over a period of four weeks at a rate of up to four patients a day. BT provided the managed infrastructure and its engineers connected the Intel Health Guide to the broadband service and were given detailed guidance on where and how to install the technology in each home. The peripheral measurement devices such as blood pressure monitors were connected by the community nurse and the patient trained in how to use them.
The benefit of the Intel Health Guide system is that nurses can more easily detect early warning signs that a patient’s health may be deteriorating, and proactively respond to their needs. For example, if chronic heart failure patients do not take their medication, they can experience rapid weight gain over a few days due to water retention. The system means this can be spotted early so that action can be taken.
Alan Wittrick, Chief Executive of NHS Wakefield District, says: “The feedback we are receiving from patients and community nurses is encouraging. Patients say they feel more in control of their condition. In some cases it has transformed their lives.”
“We know constant visits to hospital or clinics can be debilitating and we are looking to see if this trial could in the long term help to reduce the need for these,” Alan continues. “The system provides reassurance to patients that changes in their condition can be picked up through timely analysis of data.”
Wakefield patient David Ward had a heart bypass 12 years ago. The 69-year-old brings to life the personal benefits of Intel Health Guide: “The confidence I have in this system means I don’t worry about my health like I used to. I sleep better and don’t have the panic attacks. I’ve started to walk small distances again. I’d go as far as saying it’s given me a new lease of life.”
- BT-managed Intel Health Guide service
- BT Plusnet broadband
- Customer premise equipment installation
- Logistics management
- Third party service integration