- Products & services
Products & services
View our range of product and services, and learn how they can help you meet your communication needs.
For valuable discounts when you commit to minimum usage levels.
Powerful services that can save you money while strengthening your capabilities.
BT Connect, Networks that think. Services to connect you to employees, customers, and the world
Robust products to build a sustainable business with added security and resilience.
Collaborate more efficiently with employees, suppliers, customers and business partners
Complete contact management solutions for organisations aspiring to world class customer service
Powerful mobility services to improve productivity and enable better customer service.
Effective services to help you improve the operational efficiency of your organisation.
A portfolio of solutions that accesses and manages information and assets at different points throughout the supply chain
Our solutions help you become more efficient, sustainable and secure. View a selection of our solutions, that show how our products and services work together.
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Get expert advice to help your organisation become more sustainable
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Expert help from BT to tailor a solution that fits your requirements
Unified communication and collaboration (UCC) solutions to transform the way you work with colleagues, suppliers and customers around the world
Help my organisation grow with a network at the heart of my operations
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
We understand how many vertical industries work. We have the knowledge and assets that help them work better. Learn how we can help you.
- Financial Markets
- Retail and Private Banking
- Wholesale Banking and Payments
- Why BT
All you need, from one partner, to connect you for a better future. Explore what we can do for you.
We are proud that our work is recognised time and again by customers, analysts and professional organisations
What we can do for you and the resources to do it
Explore the opportunities for talent available at BT
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Talk to us, we're waiting to hear how we can help you
Where the exchange of fresh ideas and information gets up close and personal
Accelerating growth in Asia-Pacific, Turkey, the Middle East and Africa
See how you can manage your services online with My Account
How we are helping customers become more sustainable though network-enabled ICT
How we are making a better future for people, enterprises and the environment
Whatever your communications needs, we’re sure we have the products and services to meet them
Explore our demonstrations and see how we can help you meet your communication needs
Joining our strengths with partners helps give you the very best across the globe
Operating globally, delivering locally
News, views and informed opinion on trends and issues around the globe. Join in the discussion with us.
Explore the big issues with us as we bring on the latest insight on the hottest topics around the globe
From the latest BT press releases to the local news in your region, learn more here.
Follow us on all the leading social networks. Keep up with the latest news and views, and join the conversation
- My Account
London 2012 Olympic and Paralympic Games:
BT Hosted IP Telephony gives voice to the Games
BT Hosted IP Telephony has been adopted as the voice communications platform for the London 2012 Olympic and Paralympic Games
As a cloud-based service, BT Hosted IP Telephony uses Cisco Unified Communications Manager servers hosted in BT data centres
It provides a business-wide telephony domain offering free on-net calls, while per-user pricing means a dramatic reduction of capital investment
Part of the BT Onevoice portfolio, Hosted IP Telephony brings the advantages of unified communications within reach of all organisations. As a cloud-based service, it uses Cisco Unified Communications Manager servers hosted in BT data centres.
A highly scalable, enterprise-class service, it provides a business-wide telephony domain offering free on-net calls. Meanwhile a utility-like per-user pricing model allows dramatic reductions in capital investment. Single dial plans and online directories are just two of the powerful features that are part of the standard BT Hosted IP Telephony package.
Currently available across EMEA, and the United States, BT Hosted IP Telephony enables corporations to create joined-up voice infrastructures integrating IP and legacy technologies on a single platform. Its leading-edge architecture keeps individual customer domains entirely secure and separate from one another.
BT Hosted IP Telephony has been adopted as the voice communications platform for the London 2012 Olympic and Paralympic Games. Distributed over the carrier-class BT wide area network connecting more than sixty London 2012 locations, it has already proved highly successful.
The initial capacity of five thousand Hosted IP Telephony connections was planned and rolled out right on schedule and without incident. At January 2011, there were some 2,500 lines supporting LOCOG (London Organising Committee of the Olympic and Paralympic Games) users. Predominantly members of technology teams in Canary Wharf and those involved in planning and organising the Opening Ceremony, nearly 50 people were added when the Volunteer Selection Centre opened at ExCeL in February 2011.
With ordering, configuration, and delivery processes already tested 2,500 times, systems and processes have proven to be seamless and bug-free. The platform will be used for live test events in 2011 in venues including Wembley and Wimbledon. Also in spring 2011, total London 2012 Hosted IP Telephony capacity will be scaled to 20,000, providing a 25 per cent cushion should eventual demand exceed expected levels.
A shared service, launched at the end of 2009, the BT Hosted IP Telephony platform is already in use by bodies such as the NHS and National Express. As it moves towards the contracted take up of 16,000 connections, LOCOG will become the largest BT Hosted IP Telephony customer.
Three-quarters of the 16,000 connections will serve the 60-plus venues around the country, with about 5,000 of those expected to be in training and coaching locations. The media in places like the Main Press Centre and the International Broadcast Centre will use the majority of the remaining 25 per cent.
BT Hosted IP Telephony users at the London 2012 Olympic and Paralympic Games will enjoy the features and functionality expected from a full enterprise-class IP-based telephony platform. These include:
- Free on-net calls between all London Organising Committee extensions
- A four-digit dialling plan across the entire London Organising Committee
- Online directory with single button calling
- Called and calling numbers display
- Calls to PSTN numbers outside the London Organising Committee at standard rates, using a dial-9 prefix
- Plug-and-play flexibility to move phones and people around as needs change
- Three-party conferencing between numbers within and outside the London Organising Committee
- Divert and transfer facilities to numbers within and outside the London Organising Committee, including mobile phones
- Cisco Unity-based voicemail and messaging
- Cisco 79XX and 6941 IP Phones with digital screen
The primary customer for the BT Hosted IP Telephony service is the London Organising Committee of the Olympic and Paralympic Games (LOCOG). During the bid process leading up to the award of London 2012 contracts, the costs of services to be provided were estimated. A sum was allocated against the planned sixteen thousand BT Hosted IP Telephony connections. This will be recovered by LOCOG through the revenue generated. If more capacity is required a further sum will be allocated. An account number is generated against BT Hosted IP Telephony services ordered through the VESPA online London 2012 portal. DDI numbers are allocated against that account number. BT provides a single line-by-line electronic bill to LOCOG, enabling call charges to be allocated and billed by LOCOG to the end user’s account number.
Authorised media and other partner organisations will be able to order London 2012 communications services though online LOCOG rate card catalogues. BT Hosted IP Telephony will be just such a service alongside broadcast video and commentary circuits, mobile voice services, access to games information services, connectivity between venues, internet access, and private circuits.
Ordered through the VESPA online LOCOG portal, provisioning processes will be automatic, with electronic links to the BT Hosted IP Telephony platform. Because of the volumes expected in the run-up to the Games, the contractual lead-time for provision of service will be 25 working days. Catalogue users have been given two dates by which they have to have stated their intentions and placed their orders. However, during Games-time, ad hoc provisioning will be offered in as little as one hour.
While similar in function to the product offered to external BT customers, London 2012 BT Hosted IP Telephony will offer enhanced service levels. Pre-provision with automated ordering enables shorter lead times. Meanwhile pre-determined levels of on-site skills and spares inside Games-time secure perimeters mean that repair times will be measured in minutes or hours rather than days. In fact, some six hundred BT engineers will be stationed and rostered at the 60-plus venues. Their task is made less complex because Cisco is the Official Network Infrastructure Provider to London 2012, as well as being a strategic partner to BT in its core 21C network and the external marketplace.
By integrating Cisco Unified Communications Manager and the BT 21C global network, BT Hosted IP Telephony goes beyond voice; creating the ideal platform for organisations of all sizes to move to unified communications (UC). This uniquely powerful blend opens a door on a vista of collaborative technologies, while offering immediate benefits such as free on-net calls and almost zero capital investment. Its open architecture will work with legacy devices, protecting historic investment. Interoperation with similar communications server-based applications adds further potency. So, with BT Hosted IP Telephony in place, adopting UC applications – like presence, instant messaging, web conferencing, application sharing, audio and video conferencing, mobility, and flexible working – becomes child’s play.