- Products & services
Products & services
View our range of product and services, and learn how they can help you meet your communication needs.
For valuable discounts when you commit to minimum usage levels.
Powerful services that can save you money while strengthening your capabilities.
BT Connect, Networks that think. Services to connect you to employees, customers, and the world
Robust products to build a sustainable business with added security and resilience.
Collaborate more efficiently with employees, suppliers, customers and business partners
Complete contact management solutions for organisations aspiring to world class customer service
Powerful mobility services to improve productivity and enable better customer service.
Effective services to help you improve the operational efficiency of your organisation.
A portfolio of solutions that accesses and manages information and assets at different points throughout the supply chain
Our solutions help you become more efficient, sustainable and secure. View a selection of our solutions, that show how our products and services work together.
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Get expert advice to help your organisation become more sustainable
Save money and boost your efficiency by simplifying your operations
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
Help my organisation grow with a network at the heart of my operations
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Expert help from BT to tailor a solution that fits your requirements
We understand how many vertical industries work. We have the knowledge and assets that help them work better. Learn how we can help you.
- Financial Markets
- Retail and Private Banking
- Wholesale Banking and Payments
- Why BT
All you need, from one partner, to connect you for a better future. Explore what we can do for you.
What we can do for you and the resources to do it
We are proud that our work is recognised time and again by customers, analysts and professional organisations
Explore the opportunities for talent available at BT
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Talk to us, we're waiting to hear how we can help you
Where the exchange of fresh ideas and information gets up close and personal
See how you can manage your services online with My Account
How we are helping customers become more sustainable though network-enabled ICT
How we are making a better future for people, enterprises and the environment
Whatever your communications needs, we’re sure we have the products and services to meet them
Explore our demonstrations and see how we can help you meet your communication needs
Joining our strengths with partners helps give you the very best across the globe
Operating globally, delivering locally
News, views and informed opinion on trends and issues around the globe. Join in the discussion with us.
Explore the big issues with us as we bring on the latest insight on the hottest topics around the globe
From the latest BT press releases to the local news in your region, learn more here.
Follow us on all the leading social networks. Keep up with the latest news and views, and join the conversation
- My Account
Netontell: BT Global IP Exchange helps Netontell improve the quality of its international voice services, enhancing customer satisfactionEnquire now
Turkish network provider chooses BT Global IP Exchange for dependable international voice services to hard-to-reach locations
Fast-growing Netontell has established itself as a fully licensed service provider in Turkey. Note, fully licensed. With some unlicensed operators on the loose, for Voice and Partner Manager, Efe Demir, it was vital that high-quality services at value for money prices differentiated his company.
However, call quality issues when dialling abroad threatened that aim. Customer complaints were on the rise. Efe Demir had no time to lose to maintain his market position.
Switching international voice services to BT proved a smart move. BT doesn’t cherry pick only the easiest locations to reach, and it offers flexible commercial terms. The platform will support new services as Netontell’s offer develops and expands. And customer satisfaction is back where it should be.
Moving our international traffic to BT has improved our reach and substantially enhanced the quality of service we can offer our customers. It’s also added enormous credibility to our brand.”
- Efe Demir, Voice and Partner Manager, Netontell
Istanbul-based Netontell is a young and fast-growing service provider. It currently offers three main customer propositions: wholesale voice services for other resellers; voice and internet services for enterprise and consumer customers; and retail items such as calling cards and sales through call shops. It’s also got strong ambitions as a virtual mobile services provider.
The Turkish communications services market is very competitive. Efe Demir, Voice and Partner Manager at Netontell, explains: “Our clients are always looking for the best price, but quality is also very important. We are a fully licensed operator, but in Turkey there are also a number of unlicensed, illegal operators. This means the competitive environment is distorted; there is not a level playing field. In order to compete we must not only offer keen prices, but also differentiate ourselves by offering the highest quality.”
Netontell was experiencing some call-quality problems with its international services. Lost connections were becoming commonplace, resulting in growing customer complaints. If not addressed this would soon damage the company’s reputation. Netontell decided that it needed to find a more dependable and reliable international service provider to underpin its business.
Netontell approached a number of potential vendors, ultimately choosing BT for its Global IP Exchange. Designed as a wholesale product for service providers, Global IP Exchange is an interoperability service. It enables fixed, mobile, legacy, and next generation networks to reliably and cost-effectively interconnect with some 750 locations worldwide. Running over an end-to-end IP network, it minimises the need for protocol conversion, meaning higher-quality connections.
BT commercial terms were attractive too. Netontell was able to contract for services on a pay-as-you-go basis, with a minimum initial deposit equivalent to just one week’s projected revenue.
"Much of our voice traffic goes to hard-to-reach locations like Afghanistan, Turkmenistan, Iraq, Georgia, Uzbekistan, Iran, Russia, Libya, and Moldova,” says Efe Demir. “BT was able to provide us with reliable service to all those places and more.”
Now, with BT Global IP Exchange, Netontell is able to provide its customers with a higher-quality service yet still offer value-for-money prices. Call dropouts have all but ceased, resulting in far fewer complaints and much higher overall customer satisfaction. Using Global IP Exchange, Netontell has a scalable and sustainable business model, which has avoided the need for major capital expenditure. It also has a platform that can support the delivery of other services as its business develops.
Efe Demir sums up: “Although BT service is not the cheapest, the quality is excellent. BT is also very easy to contact and quick to react if ever there is a problem or we need assistance. For a small operator like us that responsiveness is very important.”
- BT Global IP Exchange