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Tech Mahindra: Converged global infrastructure improves client service and teamwork

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Overview

A BT IP Connect global network gives Tech Mahindra better connectivity at lower cost

A company that advises the world's leading service providers on business transformation is sure to be well connected. But with 24 locations in 14 countries served by ten different WAN suppliers, Prabhakar Sarwade faced a network management challenge that was growing by the day.

To make things simple, he wanted one company to take care of everything, everywhere. He chose BT.

Now, a network based on the BT IP Connect platform connects all Tech Mahindra's global offices and nearly 35,000 people. Teamwork's easier. Client service is better than ever. And Prabhakar has cut costs by around 75 per cent too.

Tech Mahindra has worked in partnership with BT for a number of years and we have always been impressed by the quality of its people. BT demonstrated an in-depth appreciation of our objectives, and proposed a solution that met our global connectivity requirements in every respect.”
- Prabhakar Sarwade, Corporate Head of Procurement, Tech Mahindra

Challenge

In less than 20 years, India has emerged as a global leader in the software and services industry. At the forefront of that success, Tech Mahindra focuses on systems integration and business transformation consulting for the global telecoms industry, and is the chosen partner for a host of service providers around the world. Majority owned by Mahindra & Mahindra, one of the Top 10 industrial houses in India, the company has nearly 35,000 staff and operates through a network of development centres and sales offices right around the world.

Tech Mahindra’s global wide area network (WAN) had developed organically to keep pace with evolving business needs but, with increasing complexity, the company was facing an ever-more-difficult management challenge. Tech Mahindra had around ten different suppliers of WAN services all offering different SLAs. Its network was becoming costly to manage, and application performance issues and network bottlenecks were threatening to impact service to its customers.

Tech Mahindra undertook a detailed review of its current and future requirements. The objective was to identify a single supplier who could provide cost effective WAN connectivity to all Tech Mahindra locations around the world, as well as underpin the company’s global expansion plans. The new infrastructure would need to provide rock solid availability and resilience, while enabling the convergence of voice, data, and internet services.

Solution

After evaluating proposals from global and domestic network vendors, Tech Mahindra chose BT: a company they had worked with successfully for a number of years.

The result is a fully managed WAN based on a BT IP Connect global network platform that reaches 24 Tech Mahindra locations in 14 countries across five continents. Locations served include its headquarters in Pune, as well as Sydney, Denver, and Edinburgh.

The network supports up to six classes of service and enables business critical or time sensitive applications such as VoIP to be given higher priority over traffic such as email and internet access. BT continually monitors network and application performance, the latter through its Connect Applications service. Potential issues are responded to proactively to avert service-affecting problems. A dedicated BT service desk provides a single point of contact for problem reporting and billing enquiries.

The new network had to be rolled out rapidly for maximum business impact. BT established a dedicated implementation team, and commenced with a full network utilisation audit to help shape the final network architecture. BT completed the transition exactly on schedule without significant network downtime.

Value

The managed BT IP Connect global solution is provided under a five-year contract. It has transformed global network performance for Tech Mahindra – resolving bottlenecks, improving application performance, and increasing resilience – at much lower cost. As well as coming in at around 25 per cent of previous WAN expenditure, the BT solution has freed up some 15 Tech Mahindra people who used to manage its network. They are now able to focus on improving service.

Tech Mahindra is also making substantial savings on international call charges. A lot of its voice traffic is between India and the UK. By routing much of this over the IP Connect network the company has been able to cut call expenditure by around a half.

The increased bandwidth and consistent SLAs – together with the benefits of the Connect Applications service – have enhanced the performance of business critical applications, improved response times, and enabled productivity improvement throughout the company.

Prabhakar Sarwade concludes: “We now have a much improved global network architecture with high levels of redundancy, which has proved extremely reliable. As well as lowering cost it is without doubt helping us to improve business efficiency and customer service.”

Core Services

  • BT IP Connect global
  • BT Connect Applications – WAN optimisation and acceleration services
  • Network management and continuous performance monitoring

Resources

Case study