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BT & Cisco at Customer Contact Expo 2014 - London, UK

London, United Kingdom
01 - 02 October 2014

Register here
A truly global ‘cloud contact’ centre solution
2014-10-01
2014-10-02
London
United Kingdom

BT and Cisco will be at Customer Contact Expo 2014

BT and Cisco will be at Customer Contact Expo 2014 to discuss the advantages of choosing BT for all your cloud delivered contact centre needs.

This event will be of interest mainly to our UK and nearby European customers.

Cloud delivery popularity is due to the ‘pay for what they use’ model.  Customers enjoy trying the new channels their customers are switching to, the latest mobile apps that tie the customer into the contact centre, and adding features like social media.

BT will be showcasing our cloud products with Cisco at Stand G10. Be sure to check out an exciting new development using a cloud based video advertising and communications tool. This tool uses customer data interleaved into animations or live action video to deliver a 100% personalised message.

BT will have a number of speakers at the event:

  • Keynote Speaker: Nicola Millard, BT's Futurologist  – on Day 1, presenting 2020 super agent research in the customer experience arena
  • Day 1: Richard Atherton, BT & Alex Noble, Cisco - ‘Cloud Uncovered: A report from the Front Line on Cloud Contact Centre deployments’
  • Day 2: Richard Atherton, BT & Alex Noble, Cisco - ‘Press 1 is gone…the future of IVR is Visual!’

Entry to this event is free; register here.

Resources

Datasheet

BT Cloud Contact

PDF - 2 MB

A truly global ‘cloud-based’ contact centre solution