Driving business growth in the insurance sector by providing cost-effective and efficient global communications that streamline processes and address the challenges of legacy systems.

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Our experience in your industry

Today’s insurance market is extremely competitive. The rise of comparison sites continues to commoditise the product set, and life and pensions customer expectations remain high.

In this competitive climate, BT’s insurance industry experience offers clients a decided advantage. We have over 30 years of delivering cost-effective and efficient global communications networks for some of the key players in the insurance industry.

And with the insurance industry becomes increasingly global, providers are looking for efficiency, to streamline processes and to overcome the challenges caused by incumbent legacy systems. BT’s industry experience offers the latest in customer communication and efficient interaction.

Our multi-media contact centre solutions incorporate the latest web, chat, video and self-service options, allowing more to be done with less infrastructure and overheads.

Standard Life working with BT


This video features Paul Chong, Group IT Director at Standard Life, and other members of his team. They describe their choice of an outsourcing solution featuring BT IP Connect and BT Cloud Contact linking sites in the UK, Europe, the Middle East, the US, and Asia Pacific.



White papers

Youbiquity Finance - 2014 (summary) >

PDF - 3 MB

Changing behaviours in retail financial services

The Autonomous Customer >

PDF - 2 MB

Understanding the challenges of dealing with informed, demanding and networked customers.

Embracing innovation >

PDF - 2 MB

Four emerging technologies set to shape finance and banking

Good things come to those who don’t wait >

PDF - 992 KB

Why banks need to transform their operations sooner rather than later

Clouding the issue >

PDF - 494 KB

Why a mix of on-premises, public and private cloud-based solutions could be the future

A risky business >

PDF - 489 KB

Why you can’t afford to gamble on the resilience of business-critical infrastructure


Youbiquity Finance - 2014 (summary) >

PDF - 980 KB

Consumers, channels and changing behaviours in retail financial services