Retail and Private Banking

We make multi-channel banking work for you and your customers, yielding better customer service, generating loyalty, assuring data security and streamlining the back office.

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Our experience in your industry

A more cautious lending and investment climate has made it more important than ever for retail banks and mutual societies to improve the customer experience, as well as ensuring robust risk management processes and systems are in place.

BT not only has a range of secure networking services to improve customer identification and mitigate risk but our industry leading network I.T. infrastructure and services helps clients streamline back office processes and enhance customer interaction, whatever the channel being used.

BT in Financial Services has a dedicated focus on meeting the complex requirements of our clients in the Financial Services Industry.  With over 30 years’ experience of providing solutions and services designed specifically to meet the needs of this industry segment, coupled with an in-depth knowledge of the issues and challenges being faced. 

As well as a long standing relationship with the financial services community, we also are active participants of industry associations and regularly input into regulatory consultations. Our customers, which range from some of the largest banks in the world to smaller mutual associations, require a mix of bespoke, secure solutions and portfolio services dependent on individual circumstances.  Our established and respected relationship with the industry means we clearly understand the requirements and challenges of this marketplace and can respond with flexible, competitive services.

Our people, (we have over 2000 dedicated to the sector)  combine deep specialist experience with an up-to-date and relevant understanding of policy, strategy and technology and are focussed on providing the right approach, whether it is for a specific geography, secure requirement or urgent need.

But in these challenging economic times we are mindful of the need to be delivering value for money solutions – right first time offering a variety of procurement options to give our customers flexibility and choice.

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White papers

Youbiquity Finance - 2014 (summary) >

PDF - 3 MB

Changing behaviours in retail financial services

The Autonomous Customer >

PDF - 2 MB

Understanding the challenges of dealing with informed, demanding and networked customers

Embracing innovation >

PDF - 2 MB

Four emerging technologies set to shape finance and banking

Good things come to those who don’t wait >

PDF - 992 KB

Why banks need to transform their operations sooner rather than later

Clouding the issue >

PDF - 494 KB

Why a mix of on-premises, public and private cloud-based solutions could be the future

A risky business >

PDF - 489 KB

Why you can’t afford to gamble on the resilience of business-critical infrastructure

Transforming the business of retail banking >

PDF - 2 MB

How retail banks could use innovation to reduce their costs while regaining customers


Youbiquity Finance - 2014 (infographic) >

PDF - 980 KB

Consumers, channels and changing behaviours in retail financial services

Further information

Smart Service research >

PDF - 623 KB

Consumer attitudes towards customer services and technology in retail banking.