Insights and ideas

Beyond. Customer satisfaction

Beyond. The hype     Beyond. The cloud     

Beyond. Productivity     Beyond. Efficiency 

Beyond. Security     Beyond. Service 

Where does the quest for optimum productivity begin to compromise the necessity for cost efficiency?  Where does fighting to keep customers from leaving become too expensive, in terms of infrastructure and resource?

Can you compromise?

Just how much risk is acceptable before you lose customers?

Cloud services such as hosted contact centres have a major role to play in helping find the sweet spot between reliability and risk.  Especially when combined – as we now offer – with other technologies whose time has come, such as unified communications.

Customer contact isn’t a place, it’s an activity.  Whether it happens in the cloud or not, we have the mix of solutions and connectivity options to ensure you get the balance between cost and customer service right.



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