China

• BT Global Services is a networked IT Services business that operates globally and delivers locally to help our customers succeed.
• We have a unique breadth of scope, reach and capability. We bring together communications and networked IT products and services securely and efficiently.
• We understand networks. We build and run them to deliver the applications critical to your success. We deliver with innovation and dedication. When you let us manage your networked IT services, you’re freed to get on with making your business flourish.
• BTGS connects you to a better future. We do this by making your people more productive, your customers happier, your organisations more efficient and your systems more secure.
• People choose us because we work where our customers work, we give customers services that suit their industry, we give expert thinking and we’re always trying new approaches

80% of BT’s largest customers by company turnover are expanding in Asia. We have a long history of investment, a strong customer base and an excellent product and solution offer across the Asia Pacific region. By offering the same leading technologies and services we are reputed for in the UK, we are in the best possible position to help large multinational business customers’ expand into Asia, as well as to support our Asia corporations increase their ability to do business globally”
- Kevin Taylor, President, BT Asia Pacific

BT arrived in China in 1995. Today we are stronger than ever before.  We are able to draw from the vast experience, talent and capabilities from BT’s different practices around the world as well as partners in China to create innovative and customised ICT solutions for our global and local customers.

• We have over 600 people dedicated to helping large multinational organizations to expand globally and within China.
• We understand the importance of being close to our customers with 4 offices in Beijing, Shanghai, Dalian and Shenzen.
• We have network presence in over 330 cities around China, working closely with local partners China Unicom, China Telecom and CPCNet.
• China is one of the most important sources of technology innovation and cost-effective supply. Huawei is one of BT’s suppliers and we have a global research partnership with ZTE.
• We have some key accreditations in the industry – including Avaya Platinum and Cisco Gold partnership status.
• We are recognised by Gartner as a leader in both the Global and Asia Pacific Network Service Provider Magic Quadrants. We’ve also just won Best Managed Services Provider at the Telecom Asia Awards for the 3rd year running

China is a huge and diversified market undergoing a significant transformation. It is rapidly moving away from the traditional image of a low cost manufacturing base to one driven by luxury brands, innovation, increasing front office functions, and the emergence of high value players. As we see more and more MNCs expanding into China, we are adapting how we operate to better serve our customers. We have invested in our portfolio, as well as our people, ensuring we have unique sector expertise in place to address the specific needs of our customers. We also understand the importance of building close relationship with key strategic partners in China. At BT China, we are very confident and excited about the future.”
- Eliza Kwok, Managing Director, BT China

Our customers in China are multi-national organizations with pan-Asian or global networked IT requirements such as P&G, Novartis, InBev, Mars, Unilever, Reuters, Nestlé, PepsiCo. We also serve many Chinese corporations with pan-Asian or global IT requirements, such as Huawei, Air China, China Shipping, SinoPec, ZTE and Haier.

“The reason we chose BT Global Services, is that compared to its competitors, it can provide us with more comprehensive programmes and higher levels of services. We highly value the BT investment and commitment as well as its local presence in the Chinese market. Our business needs 24/7 service support. Ensuring unimpeded connection between the service centre and each single contact point is crucial. In addition, BT possesses exceptional service management systems and damage repair solutions.” - Spokesperson, Global Network Operations and Maintenance, Haier Group

“Air China considered that BT has the best global network coverage and service capability. We felt confident that BT could support its services throughout Europe and had the resources to sort out any problems that might occur. BT was also lowest on price, so the price performance ratio was very strong.” - Davey Chen, IT Director, Air China

“We selected BT because it is a well established and financially stable company that could offer us leading technology with global reach. BT has also shown a strong commitment to China and we have been impressed with it’s people, it’s collaborative approach, and the technology innovation around its 21st Century Network.” - Xiuping Wang, General Manager, China Shipping

“We are leveraging the BT GIS solution to consolidate separate hotline facilities in over 80 countries into a much smaller number of locations. This enables us to focus on the customer service experience in each country, rather than technical issues.” - Huang Hairong, Call Centre Director, ZTE Global, Customer Support Centre

In 2007, we opened our Dalian Technology and Service Centre, providing round-the-clock multi-lingual support to our customers in Greater China, Korea, and Japan.  In the same year, we also established a China Research  Centre in Shanghai - subsequently moved to Beijing - which explores and develops the latest technologies for our customers through collaborations with leading Chinese universities including Tsinghua University, Shanghai Jiaotong University.
 
We have 2 customer innovation showcases in Beijing, and Shanghai - allowing our customers to experience our technology first hand.