UK

We help your people be more productive, your organisation be more efficient, your customers happier and your systems secure. Our global networked IT services are designed by people with a rich heritage of technical innovation and vertical market expertise. They are delivered locally by people who care about your success.

BT Global Services: vital for corporate success
Some 8,500 global organisations – and the majority of the Forbes’ top 500 global companies – trust BT Global Services with their business. We’re passionate about networks; building and running them to deliver the applications critical to your success. But it’s our people that make this happen. They’re absolutely committed to making your people more productive and your customers happier, anywhere in the world.<br><br>This video shows the BT service promise in practice. Hear directly from our service professionals on how their work allows you to get on with making your business flourish, and watch to find out how we’re operating globally but delivering locally to keep companies like Unilever, CLSA and DHL manufacturing, trading and delivering every second of every day.

In the UK BT GS exists to serve the IT and telecommunications needs of large private and public sector customers within the UK.

Emer Timmons, President, BT Global Services UK

We aim to deliver an excellent customer experience and help our customers to achieve their business objectives through the effective and imaginative use of information communication technology.

Neil Rogers, President, Global Government

We are committed to helping the public sector reshape public service to cut costs and increase efficiency for the benefit of the nation.

“A well-respected safe pair of hands is critical. Delivering the London 2012 Olympic and Paralympic Games without BT would simply have been inconceivable."
- Sebastian Coe, Chair, London Organising Committee of the Olympic Games and Paralympic Games

BT has been named Frost & Sullivan’s “2012 European Unified Communications Service Provider of the Year”.

“BT Global Services has an end-to-end UC portfolio, including global network infrastructure, professional and managed services and comprehensive conferencing services. It has one of the industry-leading videoconferencing and telepresence offers. BT has pioneered the development of web-hosted video meeting services, launching video telepresence exchanges, and exchange-to-exchange video communication services. The provider’s UC portfolio – now termed ‘BT One’ – has clear linkages to other areas across BT’s service areas, setting it apart from many of its competitors. In addition, the company delivers customised solutions for a number of vertical markets, notably Financial Services, Retail and Pharma – such focused services place BT at a strong advantage among companies that are seeking a partner that has proven knowledge and expertise in their specific industry.”
- Adrian Drozd, Research Director at Frost & Sullivan

“As the national incumbent, BT enjoys unmatched fixed network, service and sales reach, alongside unsurpassed brand name recognition and a deeply entrenched local presence. The incumbent offers a diverse and comprehensive portfolio of broadband-based services, including appealing product bundles combining numerous elements such as connectivity, IPTV, mobile broadband, security, storage, WiFi and home networking support.”
- BT Company Assessment, Current Analysis,  January 30th, 2012

“DFTS offers transformational capabilities, proven here in MOD, which could help the UK significantly improve government processes. The partnership that we have built with BT – focused on helping us to do what we do more efficiently and more securely – is poised to bring wider benefits to UK plc.”
- Major Dave Whitaker, Head of Voice Services, DE&S ISS, DFTS

“BT has a well deserved reputation of being a great source of innovation and thought leadership. Like us, BT operates globally, addressing the needs of many of the best known brands in the world. We are confident that both companies will identify great new opportunities that will help us push the logistics industry further at the forefront of innovation.”
- Petra Kiwitt, Executive Vice President, DHL Solutions & Innovations

“Our forces depend on computer networks, both in the UK and in operations around the world. Over the last 5 years we’ve seen a significant rise in the number of threats to the UK’s national security through cyberspace, so it is crucial that we look to constantly improve our defence mechanisms to meet those threats.
“BT has already delivered a world-leading solution, so it makes sense to develop our relationship further.”
- Air Commodore Tim Bishop, Head of Service Operations, MOD

“Information – and the ability to share it rapidly across a coalition – plays a paramount role in 21st century operations, as well as political decision-making. To underpin this we need a flexible, future-proof network. BT has, over the years, developed an in-depth understanding of the specific challenges we face. Their BT Connect portfolio is particularly well designed to support our communications needs.”
- Georges D’hollander, General Manager, Consultation, Command and Control Agency, NATO (NC3A)

“We chose to work with BT because of their UK scale, and their ability to provide a reliable and robust portfolio of business critical Networked IT Services.”
- Ian Dyson, IT Group Operations Director, The Co-operative Group

Most of our private sector customers are UK based but often have significant global operations. Through the expansion of our capability in high-growth markets in Asia-Pacific, Latin America and the Middle East and Africa we’re well placed to support them as they go for growth globally.

Key BTGS UK private sector customers include J Sainsbury, Carphone Warehouse, the Royal Mail and Cap Gemini.

We are the UK’s largest supplier of networked IT solutions for government.

• We supply services to all 433 local authorities in the UK
• We generate savings of hundreds of millions of pounds with six local authority partnerships
• Our NHS Spine platform exchanges 3.5 million prescription messages each week
• We manage the DWP contact centre, one of the world’s largest with 30,000 agents
• We make some 1m criminal record checks a year for Disclosure Scotland
• Around 170,000 NHS staff in London and the South East rely on applications and services we deliver for 24/7 healthcare.  Some are accessed by 14,000 users at the same time
• We provide secure directory services for 260,000 military and civilian defence staff
• We assess more than 532,000 benefits claims a year for our local government partners
• We generate 142,000 fraud referrals a week for the DWP across 50 data sources, from 26m records