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Products & services
View our range of product and services, and learn how they can help you meet your communication needs.
For valuable discounts when you commit to minimum usage levels.
Powerful services that can save you money while strengthening your capabilities.
BT Connect, Networks that think. Services to connect you to employees, customers, and the world
Robust products to build a sustainable business with added security and resilience.
Complete contact management solutions for organisations aspiring to world class customer service
Powerful mobility services to improve productivity and enable better customer service.
Effective services to help you improve the operational efficiency of your organisation.
Collaborate more efficiently with employees, suppliers, customers and business partners
Our solutions help you become more efficient, sustainable and secure. View a selection of our solutions, that show how our products and services work together.
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Get expert advice to help your organisation become more sustainable
Save money and boost your efficiency by simplifying your operations
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
Help my organisation grow with a network at the heart of my operations
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Expert help from BT to tailor a solution that fits your requirements
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- My Account
Products & services
BT ISDN line - Web ref - 60303
Get faster, more flexible phone services
ISDN2e gives you crystal clear call quality for up to eight phone lines. It’s ideal for smaller offices and you can also use it to transfer big files or link Local Area Networks (LANs), or for video conferencing.
Get great call quality
ISDN2e is a high-performance voice and data service. Digital technology gives you great line quality, almost instant connections and crystal clear calls with other ISDN users. Of course, you can make and take calls to and from analogue systems too.
Data gets through fast
You can depend on fast and error-free data transfer every time. Each ISDN2e connection gives you two independent 64k channels. You can connect up to eight digital devices like phones, computers with ISDN cards or digital faxes to a single circuit. Again, you can use analogue equipment through a terminal adapter.
Count on great support
If the service goes down, you can be sure of great support, free of charge. Our Back in Business service makes sure you don’t miss any calls. You can access personalised voicemail with your own PIN.
Numbers for all your staff
All your people can have direct dial numbers, so callers don’t have to go through a switchboard.
What it costs
Costs depend on how big your organisation is and how many lines you need.
You can cut your costs with BTAccumulate or Access and make savings on calls by buying alongside one of our great value call packages such as BT Customer Commitment or Premier Value.
For detailed information on costs, click ‘Get a quote’ on the right.
The right service at the right price
We have unrivalled experience and services to meet all your needs. That includes basic business phone and ISDN lines, along with value-for-money discount packages. You can also use our market-leading analytical tools, to help you control your costs and plan for the future.
Versatile digital connections
Boost your capacity in two-channel steps
A single high-quality ISDN2e line has two 64k channels that you can use separately to make two calls at once.
You can add more ISDN2e connections to let you make more simultaneous calls and/or boost your data bandwidth.
A choice of diversion options helps to keep your business running if there’s a fault.
Choose your set-up
You can have separate phone numbers for phones or other devices connected to your circuit. How you do it depends on how your line is set up:
- connect devices directly to the circuit, and have up to nine extra MSN phone numbers, which you allocate to your equipment
- use a switch/PBX and have as many DDI numbers as you like, so callers get straight through to your people without going through a switchboard.
Free business continuity
As an ISDN2e customer you get our Back in Business service free. It means you can:
- divert calls to our voicemail service
- personalise the service
- access the messages remotely with your own PIN.
Connect to the net
If you don’t have ADSL you can connect to the internet at 64kbps with a single ISDN channel, or at 128kbps with two together.
Digital phone lines across the country
ISDN2e is available in most of the UK. We’ll need to do a survey to make sure we can provide it to you.
Great for voice, data and video
You can use ISDN for voice calls and high quality data links with other ISDN subscribers, including overseas. Digital connections are ideal for video conferencing, linking Local Area Networks (LANs) at different sites, and transferring large files securely.
With all our Business Exchange lines, you’re automatically covered with Prompt Care. But you can also choose Total Care and Critical Care, depending on what maintenance cover you need.
You can report faults around the clock, Monday to Saturday. We’ll respond within four working hours and start investigating. Once we’ve confirmed it’s a fault, we’ll give you a reference number and tell you what progress we’re making to fix it.
We can divert your line to another number if you need us to.
Our engineers will visit between 08:00 and 18:00, Monday to Saturday (except public holidays).
For an extra charge, we can work outside these hours if you need us to.
We’ll fix faults by the end of the next working day.
The same as Prompt Care, but you can report faults around the clock, seven days a week, including public holidays.
Our engineers can visit seven days a week, between 08:00 and 18:00 (including public holidays). We may be able to arrange appointments from 07:00 and until 21:00 if you need them.
For an extra charge, we can also work outside these hours if you need us to.
We’ll fix the fault within 24 hours of you reporting it, unless you make an appointment outside that time frame.
The same as Total Care.
Our engineers can visit any time you need them, including public holidays.
We’ll fix the fault within six hours.
With all three levels of cover, if we don’t fix the fault within the target time, you can claim under our Customer Service Guarantee scheme.