Analyst Alert

kicker alt Analyst Alert

Overview

Helping you keep a lid on calling costs

It’s all very well spotting an overspend when the bill arrives – you still have to pay for it. Wouldn’t it be better to know if things were getting out of hand before it was too late to do something about it?

BT Analyst Alert can be your early warning system. It monitors the calls you make and alerts you by e-mail when cost thresholds you pre-set exceeded. 

This gives you more control of your telecommunications budget, with 24/7 monitoring to help you:

  • Make savings by identifying, and reducing, unnecessary calls
  • Identify possible fraud or security issues before they impact on your business
  • Check unusual calling patterns without waiting for your BT OneBillPlus to arrive.

To learn more about Analyst Alert and how you can control your phone bills, please register for Analyst Alert and we will contact you to discuss your needs.

testimonial altBT Analyst Alert has helped us uncover all sorts of customs and practices that were costing the company money. By understanding these issues we have been able to change behaviour and save money across the business.”
- Jane Aldous, Data Centre Technical Analyst, Friends Provident 

Key benefits

Your telephone bill’s early warning system

BT Analyst Alert gives you the confidence that your directly-dialled outbound and mobile calls are under control. Quick and easy to set up, it provides secure online details of the number called, the date, time, duration and cost for any calls breaching the pre-set thresholds – all customisable by you.

How much do unauthorised outbound calls really cost?

BT Alert Analyst monitors your directly-dialled outbound fixed and mobile calls, and alerts you by email when the cost thresholds set by you are exceeded. This 24/7 monitoring helps you:

  • Reduce costs: by monitoring expenditure and using alerts that go out when the cost thresholds have been breached. 
  •  Increase visibility: monitor call patterns using email updates instead of having to wait until the end of the billing period.
  • Identify fraud or mis-use: you can spot unusual call patterns more easily and look into them more quickly.

Get in touch with your BT Account Manager or email us to request a quote and learn more about Analyst Alert and how you can control your phone bills.

Key features

Get the big picture instantly online

After a quick and easy set-up, BT Analyst Alert:

  • Analyses all directly dialled outbound landline and mobile calls on your BT OneBillPlus and alerts you by email to those above the cost thresholds set by you
  • Provides originating number, number dialled, time, duration and indicative cost of each analysed call
  • Handles call data for all the directly dialled services and locations covered by your BT OneBillPlus
  • Includes access to our secure website providing full itemised call details and the ability to download the data
  • Operates over the Internet so no new software or hardware needs to be installed
  • Stores up to 14 days of easy-to-search historical call data on the website
  • Includes full helpline support during office hours.

Get in touch with your BT Account Manager or email us to request a quote and learn more about Analyst Alert and how you can control your phone bills.

Detailed description

Put a cap on calling costs

We’ve brought together a family of products that will help you to get to grips with your communications infrastructure, while making the most of your existing set-up.

Your BT OneBillPlus and BT Analyst Converge can help you easily see where excessive costs are incurred and where inefficient calling patterns are established. And, by using BT Analyst Alert to monitor, alert and help curb unusual and fraudulent calls, you will be in full control of your communications spend. 

In addition, for all our BT Analyst Alert for mobile Customers, using this alongside BT Mobile Tracker will give you additional visibility of usage spend, at the individual handset level.  Now you can get the complete picture.

Analyst Alert is part of the BT Value Add portfolio

The BT Value Add portfolio will enable you to precisely measure and manage your communications infrastructure, helping you to save money, make money and improve efficiency – and freeing you to concentrate on what you do best.

The products in our portfolio work together to simplify, clarify and analyse your communications infrastructure, administration and costs. They can highlight areas of waste, inefficiency, cost savings and potential opportunity. The understanding they give you will enable you to make confident, fact-based decisions about your communications and plan for convergence.

Get in touch with your BT Account Manager or request a quote and learn more about Analyst Alert and how you can control your phone bills.

Who should buy

Adding real value for customers

Analyst Alert is available at no extra cost to BT OneBillPlus customers. It’s perfect if you want to monitor and identify unusual calling activity and manage your fixed and mobile communications costs more effectively.

Availability

Available to all BT OneBillPlus customers

Analyst Alert is one of a range of products we offer at no extra cost to help you use your BT OneBillPlus data to your advantage.

BT OneBillPlus is available to any BT customer subscribing to one or more of the following:

  • Fixed line telephony
  • Mobile phone services
  • Broadband Internet

FAQs

Frequently Asked Questions about BT Analyst Alert

 

How often will I receive email alerts?
How old is the alert data I'm viewing?
Why do the Total Calls not match the Total Alerts?
I can only see calls over 50p. Can I get calls under 50p?
I have more than one OneBill. Can I view alerts for all my BT OneBill?
I have fixed and mobile on the same BT OneBill, how does this work?
Are the call charges the same as the charges I will see on my bill?
I have registered my details and the website told me that my account would be setup within seven working hours but I have not heard anything.
I have been told to expect a registration email but it has not arrived, why is this?
What type of calls will I be alerted to?
I have forgotten my User Name.
I have forgotten my bt.com password.
How do I log on to BT Analyst Alert if I have access to the 'My Account' login formerly known as the GS Portal?
Which browsers can I use with BT Analyst Alert and what settings do I need?
I have a problem or question that is not covered here.


 

Question
How often will I receive email alerts?

Answer
An email will be sent daily if any of your alert thresholds are breached. If there are no alerts or calls for a particular day, no email will be sent.

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Question
How old is the alert data I'm viewing?

Answer
The most current alert shows data that is 2 days in arrears for landline calls and between 3 and 5 days for mobile. You can view up to 15 days historic data for landline calls and 30 or 31 for mobile depending on number of days in the month.

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Question
Why do the Total Calls not match the Total Alerts?

Answer
The Total Calls is the total number of calls made that day. Alerts are only displayed for calls either over 50p or over the threshold specified by yourself.

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Question
I can only see calls over 50p. Can I get calls under 50p?

Answer
No, we can only alert for calls over 50p, But we do have a separate report on repeat calls which includes any repeat calls over 10p.

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Question
I have more than one OneBill. Can I view alerts for all my BT OneBills?

Answer
Yes all your BT OneBills can be added to the alert service. You will receive one email (if set thresholds are breached) and once you've logged into the secure website you can click to change to the BT OneBill you want to view.

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Question
I have fixed and mobile on the same BT OneBill, how does this work?

Answer
You will receive one email if any of your thresholds are breached.

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Question
Are the call charges the same as the charges I will see on my bill?

Answer
The call charge data is indicative. It has not been passed through BT's billing process and is a pre-bill estimate only

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Question
I have registered my details and the website told me that my account would be setup but I haven't heard anything.

Answer
This may be due to a number of causes but the most likely cause is that your company email system or ISP has blocked the receipt of emails as 'Spam'. It may help to add the address analyst.alert@bt.com to your contacts list in email. Alternatively ask your email administrator to allow emails from this address. If you still don't receive anything, please contact us at smecats@bt.com.

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Question
I have been told to expect a registration email but it has not arrived, why is this?

Answer
This may be due to a number of causes but the most likely cause is that your company email system or ISP has blocked the receipt of emails based on certain content. It may help to add the address bt_mob_analyst_alert@bt.com to your contacts list in email. Alternatively ask your email administrator to allow emails from this address. If you still don't receive anything, please contact us at smecats@bt.com,

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Question
What type of calls will I be alerted to?

Answer
You will be alerted to exceptional calls.
Exceptional calls are those calls that have been generated from fixed or mobile telephone numbers which form part of your BT One Bill Plus. Exceptional calls include Direct Dialled calls and calls which have used call related facilities such as call forwarding, ring back etc. Calls such as Operator connected calls are not included.

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Question
I have forgotten my User Name.

Answer
Use the forgotten username link at www.bt.com/analystalert.

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Question
I have forgotten my bt.com password.

Answer
Use the forgotten password link at www.bt.com/analystalert.

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Question
How do I log on to BT Analyst Alert if I have access to the 'My Account' login formerly known as the GS Portal?

Answer
You will find BT Analyst Alert is a link on the Applications tab – and this is now the correct way now to access the application. Any questions please contact the BT Analyst Alert helpdesk at btinformationsolutions@bt.com.

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Question
Which browsers can I use with BT Analyst Alert and what settings do I need?

Answer
BT Analyst Alert needs:

  1. Internet access through Internet Explorer 6.0 and above (Other browsers are not supported).
  2. A firewall which allows for the Active X controls to be seen.


Browser settings for Internet Explorer 9 or 10

To use Analyst Alert, you need to check that Internet Explorer is set to the following settings:

Enable Scripts

  1. From either Internet Explorer Tools / Options or Windows Control Panel, access Internet Options.
  2. Select Security, then Internet / Custom Level / Scripting / Active Scripting.
  3. Click on Enable, OK, then OK again


Enable Cookies

  1. From either Internet Explorer Tools / Options or Windows Control Panel, access Internet Options.
  2. Select Privacy / Advanced
  3. Tick Override automatic cookie handling and always allow session cookies.
  4. Make sure First-party & Third-party cookies are enabled.
  5. Select OK, then OK again.

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Question
I have a problem or question that is not covered here.

Answer
Please contact us at smecats@bt.com

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