Converged Service Management and ITIL

A set of good practices across the board

As voice and data services merge, your communications networks and IT systems need a complete service management system to match if they’re going to work at their best. Our Converged Service Management gives you a comprehensive, consistent and coherent set of practices based on IT Infrastructure Library (ITIL), the world’s most widely accepted approach to managing IT services.

Boost your efficiency
We use our extensive skills and experience to put ITIL best practice into action in the best way for your business.

One management system, one point of contact
Standardised ITIL processes across your business make your management processes simpler and help you to focus on your core business.

Standard language and framework
Using the same structure anywhere in the world makes it easier to manage your systems, no matter how big your operation.

Safe and secure
Security is built into your ICT infrastructure through our alignment with ISO270000.

Flexible to suit your needs

We base our service on the IT Infrastructure Library (ITIL), the most widely accepted approach to IT service management in the world.

We can also adapt our services to suit your unique business needs, with independent certification of best practice capabilities.

Managing service around the world

Over 20 years’ experience helping customers around the world means that many of the world’s top businesses trust us to manage their global systems.

We have extensive experience in ITIL and ISO20000, starting with making ITIL part of our UK National Health Service (NHS) contract in 2002.

Our world-wide reach means we can meet your needs anywhere around the globe, 24 hours a day, 365 days a year.