Products & services

Internet Connect global

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Robust and high- performance global Internet service

The Internet is important to the way we work today. You need a service you trust and you can rely on. It is a cost effective way to interconnect your offices and to communicate with your employees, home workers as well as customers and suppliers, wherever and whenever they want to connect to the Internet. BT Internet Connect global gives you:

Reduced management complexity –We manage and control every component of all your Internet connections. You can remove the headaches of dealing with multiple suppliers in different locations.
Improved customer experience – BT Internet Connect global is optimized for performance. Our guaranteed bandwidth ensures your applications can perform at their best, improving customer experience, productivity and profitability.
Consistent high performance - All your offices benefit from the same high quality service. The service is un-contended (1:1) in the BT Internet Connect global network. The ordered bandwidth is fully guaranteed and always on. BT Internet Connect global offers a comprehensive service level agreement that covers performance, availability and delivery as standard, backed up by service credits as and when appropriate.

Internet Connect video
Internet Connect delivers a fast reliable Internet connection with global coverage

Bandwidth has increased six-fold, meaning that our applications are much more responsive, yet despite this our operating costs have reduced by around 20 per cent.”
- Xiuping Wang, China Shipping

When you need worldwide dedicated Internet access for your company, BT Internet Connect global is the intelligent choice. You benefit from the same high quality solution everywhere.

BT Internet Connect global is a service based on a fully managed Internet network providing high- quality fixed Internet connectivity for Multi-National Corporations, Content Providers, Internet Service Providers and SME’s.

Geographic coverage
Internet Connect global is available in 37 countries and more than 350 cities

Network design avoiding single point of failure wherever possible
Design of node includes redundancy and multiple backbone links to ensure optimum resilience.

Deep European coverage
POP's in over 260 European cities.

Low network hop-counts to all destinations
BT’s deep internet network coverage and extensive peering provides minimal AS hops to all destinations across the Internet.

24x7 proactive management of core network
BT pro-actively monitors the core network giving customers the value of consistent service surround across different time zones around the world. In addition, customers will have a single point of contact for fault reporting and handling.

Customer Reporting
Internet Connect global offers up-to- date and real-time reporting features through a secure web based portal.

High and Multiple access speeds
Access speeds from 1536kbps and in some countries up to 10 Gbps- with cost-effective ethernet delivery.

Several access types to the Internet PoP
Dedicated or shared access to the Internet PoP.

Enhanced Resilient Access
Customers can gain dual access to the Internet Connect global Node and apply Failover and Load balancing options.

Multiple Protocol Support
BT support both Border Gateway Protocol (BGPv4) and Static Routing.

Managed Security Services
BT can also offer Managed Security Services in conjunction with Internet Connect global that ensures your business is protected from external and internal threats via Assure Managed Firewall and Assure Web Security.

What it costs

Prices will vary depending on your location, so get in touch with your account manager to get a quote and discuss your service options.

Market leading global coverage and availability

BT has hundreds of access points worldwide, with PoPs in more than 350 cities across Europe, over 800 in the US, over 70 in Asia Pacific and over 60 in Latin America. We also have national coverage in the US and key Asian and Latin American cities. Sites in Europe are connected to our own internet network. In the USA and Asia Pacific regions BT connect the customer to partner networks while continuing to provide the comprehensive global service wrap.

Choosing BT ensures that you are buying a world-class, next-generation service, as well as benefiting from more than 20 years of investment in the design, building and management of secure networks around the globe. Over that time, we’ve created many resilient and feature-rich networks for customers in both the public and private sectors.

We are at the forefront of global VPN technology. We can act as a single supplier for all your IT needs through providing flexible, consistent service levels and an exceptional customer experience.

Our capabilities are well recognised across the industry. We’re featured in the Leadership category of Gartner’s Magic Quadrant for Global Network Providers. We are a leader in Forrester’s Wave managed global MPLS services and we are “outperforming our nearest rivals” on network availability according to Telemark 2011

Our team of support professionals operates in more than 75 countries, and we have the world’s largest resource of qualified technical expertise, with more than 4,000 Cisco-certified engineers.

Technical specs

Fast, reliable, flexible network access

BT Internet Connect global uses Cisco routers that we manage and install. BT is an accredited Cisco GOLD partner.

Service speeds
We offer service speeds between 1536Mbps and 10Gbps in small steps and we can change them within 72 hours.

Domain Name Services
BT can provide both primary and secondary DNS to customers to ensure their domains operate on redundant systems offering resiliency and no single point of failure.

Latency
Average round-trip transmission time is 20 milliseconds or less in the UK, 40 milliseconds or less in Europe and 95 milliseconds to the US.

IP services
The standard elements of a business grade Internet service are included. These are domain name registration, primary and secondary Domain Names Services and mail relay.

IPV4 - We also offer as many IPv4 addresses as you require and can justify to RIPE.
IPv6 - Compliant and full support is also available.

Resilience options
BGP4 – used to set up multi-homing to a second internet service provider.
Failover – all traffic goes over one primary access circuit, failing over to secondary access.
Load balance – shares traffic in normal operation over the two physical accesses.

Security
Assure Managed Firewall - Fully- managed CPE firewall solution that protects your organisation’s WAN / LAN from intruders and hackers, and secures your site-to-site communications.
Assure Web Security - Protects your organisation against web-based threats and inappropriate employee actions; through functions like caching, URL filtering, Web AntiVirus, control of SSL and IM sessions, and bandwidth optimisation.

Availability

Available globally in 37 countries to 350 cities.

BT has hundreds of access points worldwide, with global PoPs in more than 350 cities across Europe, over 800 in the US, over 70 in Asia Pacific and over 60 in Latin America. We also have national US coverage and coverage in key Asian and Latin American cities. Sites in Europe are connected to BT’s own internet network. In the USA and Asia Pacific regions BT connect the customer to partner networks while continuing to provide the comprehensive global service wrap.

Moreover, BT can offer country- specific value added services. For more detailed information about this offering please contact your Account manager.

Applications

First class peering with global internet providers

Internet Connect global exchanges internet traffic with other global Internet providers via Internet exchanges around the world.

Combining BT’s existing global internet backbone with our extensive peering arrangements (via 135 exchanges) ensures a high-speed network with rapid delivery times to all Internet destinations around the world.

Service Level Agreement

Great service, or you pay less

BT offers highly competitive, customer-focused service level agreements for on-time delivery, service availability and restoration, and network performance. The offer is a simple, easy-to-understand guarantee that targets, measures and provides 'reactive' service credits based on an individual site, making it more meaningful to customers. This allows BT and their suppliers to demonstrate their desire to offer quality service, which is backed with compensation in the form of service credits.

On Time Delivery
If delivery of the Service by the agreed date is delayed BT will give the Customer a Service Credit for each day’s delay, up to a maximum of one Month’s Site Charges.

Service Availability
If the Service suffers downtime BT will give the Customer a Service Credit for each full hour of accumulated downtime per Month above the Performance Threshold, up to a maximum of one month’s site charges. The service credit doubles if downtime exceeds 8 hours.

Network Performance
BT will manage its network to high performance levels. It will demonstrate its success based on round trip delay measurements and packet loss between network nodes on selected routes. The definition of these routes and BT’s performance is published at http://ippm.bt.net/