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BT One Cloud

Making the future of communications easier

Cloud services are changing the way our customers approach unified communications and collaboration.

One Cloud removes a lot the complexity, cost and risk of migrating from the old to the new – we can manage both as you move from one to the other at your pace. The key point is that you can control the migration rather than be driven by technology.

Our people have the proven expertise to translate the customers need into compelling solutions and services, demonstrating value and giving our customers confidence.

Our hybrid cloud services enable a breadth of cloud options, blending intelligent network and compute resources to provide a compelling end to end service experience. So organisations can give users unified communications as they need it. Pay per user per month and deploy with only minimal capital expenditure - you only pay for what you need, when you need it.

With one global network for all of your communications including voice, web and video conferencing, presence and mobile devices, you’ll be able to cut your costs, increase productivity, get your teams working effectively together and serve customers better.

Improve collaboration with Cisco Jabber


Give your teams the freedom to be productive from anywhere, on any device, with Cisco Jabber. Cisco Jabber lets you access presence, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing. Now you can find the right people, see if and how they are available, and collaborate using your preferred method. Watch our demo to find out more.

Improve collaboration with Microsoft Lync


81% of organisations spend most of their day working in teams or collaboratively. Lync brings unified communications capability to your desktop and mobile devices, improving the way you work with colleagues, customers and suppliers, wherever you are. And we can deliver it either on-site or from the cloud.Watch our demo to find out more.

Introduce BYOD into your organisation


The rise of the ‘smart’ device is changing the way we work today. BYOD is happening and it is here to stay.Find out how our end-to-end solution can help you to improve collaboration and productivity, deliver secure and cost effective access, whilst protecting your data, managing the devices and identifying and controlling costs. All supported and implemented by a clear BYOD strategy and policy.

  • Improve collaboration with Cisco Jabber 2:29
  • Improve collaboration with Microsoft Lync 3:16
  • Introduce BYOD into your organisation 3:42

And recently, One Cloud Cisco played a key part in us helping to provide the most connected games ever at London 2012 – with over 14,500 connections to over 60 venues around the country. Including the high profile athletes’ village and media centre. This gives us a great case study.

Our One Cloud service is easy and cost-effective to set up across different sites and different countries, and you can start saving straight away. We partner with world leading companies like Cisco, Microsoft and Genband to deliver:

Deploy the services you need
With one network connecting all your sites you’ll be able to deliver the capabilities required to individuals, teams or sites.

One network, one service level, one bill
With per user/per month billing it’s much easier to work out your costs and plan for the future. You’ll cut your IT administration costs immediately and be able to add more cost-saving unified communication technologies at a pace that suits you.

Easy to switch
Our unrivalled global infrastructure means it’s easy to get started and because it’s completely hosted by us, you have no hefty set-up costs or ongoing maintenance expenses.

You control your network and your costs
Our online management portal makes it easy for you to make real-time changes to your network, scaling up or down when you need to, and adding new features and technologies when you’re ready.

Quality service and support
Our service gives you carrier grade voice quality with high service level agreements throughout your network. Our systems also include sophisticated tools for diagnosing faults and we offer round-the-clock helpdesk support.

Gateway to the future
Our One Cloud system works with older networks and PBXs and helps you start moving towards full unified communications. Our BT Advise One Quickstarts can help you plan your roadmap and integrate your new One Cloud solution with your existing infrastructure.

Your benefit, our responsibility
Because we’re responsible for hosting the service, you’ll always get the latest technology, without extra costs and with less risk – in tariff upgrades to the latest software.

What it costs

Pricing is dependent on volume and term of contract, and is charged a per user per month basis. We also offer an option that includes no commitment, so you needn’t sign up for longer than you wish.

We offer Pathfinders, so you can try out the solution and see if it’s right for your organisation.

For business in multiple countries, large cost savings can be made by using our One Voice global VPN.

For detailed information on pricing, click “Get a quote”.

We have the experience, and the vision

As the UK's number one, with more than 3 times the users managed as our nearest competitor, we have more than 20 years’ experience in developing IP networks. We’ve set up managed IPT services for organisations including Department of Work and Pensions (DWP), National Express and London 2012.

We’re the only service provider who can offer a fully connected global network ‘in the ground’, giving us global reach no one else can match.

We only work with the most respected technology partners. We’ve worked with market leader Cisco for just over two decades, have recently launched a cloud based Microsoft Lync platform running on Lync 2013, and  platforms based on Genband’s C20 system. We have Gold Partnerships with both Cisco and Microsoft.

We offer Pathfinders, so you can try out the solution and see if it’s right for your organisation.

Our experience with voice means we can make it work with existing infrastructures to maximise previous  investments.

As a single supplier for managed WAN and cloud UC, with one helpdesk and bill, we can make sure you change your communications at your own pace. That means minimum disruption to your business and lower ongoing costs.

Awards and recognition

Frost & Sullivan European Unified Communications Service Provider of the Year Award 2012 – an award  given to the unified communications (UC) service provider that has shown exemplary performance in Europe .

BTGS voted Best Global Operator at World Communication Awards for second year running (Nov 2011 & 2010)


Technical specs

Full control and support

A choice of options
Cloud based unified communications from BT is available from a range of world leading suppliers via BT One Cloud. We are continually expanding our global coverage on our One Cloud Cisco, One Cloud Microsoft Lync and One Cloud iComms platforms.

One Cloud Cisco Hosted Collaboration Solution (HCS)
HCS is the natural evolution of our successful One Cloud Cisco platform– up to now based on the HUCS platform, with which we have many years experience and manage over 170,000 users. This gives us a deep experience in managing cloud capabilities.

HCS offers full UC capability - including

  • HD voice
  • multiparty HD video to make those virtual meetings even richer
  • IM and presence so you are able to  see who’s free and get quick answers to questions –speeding up decision making.
  • mobile clients delivered by Cisco Jabber

HCS is available from BT with a no commitment contract.

One Cloud for Microsoft Lync 2013
One Cloud Lync has the same featureset as the on-site Lync Server 2013, which now includes:

  • multiparty HD video to increase effectiveness of conferencing
  • more functional Lync mobile clients to improve the end user experience
  • integration with Skype enables presence visibility and communication outside the organisation

With One Cloud Lync we can combine full enterprise voice with the standard feature set of presence, instant messaging and conferencing in a single, unified platform. It can be deployed as a Cloud or Enterprise solution, or even a hybrid solution where appropriate. We are Premier Support Lync Partners (PSLP), so you can be assured of great service capabilities.

One Cloud iComms (UK)
Avaialble in the UK, One Cloud iComms offers:

  • Full geographic survivability architecture for peace of mind.
  • Includes SIP HD handset within tariff – “Handsets for Life” offer
  • IL3  and CESG approved service offerings make it ideal for Public Sector deployments

Our BT Advise One professional services team can help integrate either the cloud Cisco or cloud Lync service into your existing infrastructure, so need to rip and replace – you build on your exiting investments.

Managing configuration
Your administrators handle their own moves and changes, or, dependent on the platform chosen you could use our helpdesk to do it for you – you choose what suits you best.

Managing faults
We aim to spot faults early and fast. Our diagnostics services come with back-up from support engineers and include:

  • recognising and reporting problems
  • analysing how severe faults are and prioritising them
  • diagnosing faults in detail
  • reporting and tracking problems online
  • fixing faults remotely
  • keeping you up to date
  • keeping a fault history log
  • sending vendor alerts

Proactive alarm monitoring - we monitor devices and interfaces for alarms and basic life signs to spot potential problems.

Proactive fault management - we monitor how devices are performing, looking at indicators like central processing unit (CPU) and backplane, infrastructure ports and infrastructure port protocol use and errors.

Critical port monitoring - we monitor nominated individual ports at set intervals.

Patching - BT will manage installation of any patching of the applications as required to meet vendor guidelines


One Cloud around the world

One Cloud Cisco is available for use in Europe, North America and Asia Pacific.

One Cloud Microsoft Lync launched in North America in November 2012, and is avaialble in Europe, LATAM and Asia pacific.

One Cloud iComms is available in both UK and Spain.

Service Level Agreements

Great service, or you pay less

As well as offering the efficiency that goes with having a single bill from a single supplier, we set ourselves high standards for performance and service. Our Service Level Agreement means that if we ever fall short of our commitments for delivery, service availability and fault-fixing, you get credits on your account.