BT One Cloud

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BT One Cloud


Making it easier to collaborate more effectively

Our One Cloud hosted unified communications solutions are a great way to quickly gain the benefits of collaboration, with less disruption and cost. With one global network to support all of your communications – including voice, email, web and video conferencing, presence and mobile devices on a pay as you go basis– people and teams can work together wherever they are in the world.

BT recognised as a Leader in Gartner’s UCaaS Magic Quadrant, Worldwide, 2016*

BT is now a Leader in Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide, published 23rd August 2016. We feel we improved our position on last year, moving from the challenger quadrant, and BT is now positioned highest in the leaders’ quadrant for our ability to execute.

BT recognised as a Leader on Execution in Gartner UCaaS Magic Quadrant, Worldwide, 2016

Gartner defines a Worldwide UcaaS Leader as “Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for multiple years, have clients with more than 5,000 employees supported and have more than 400,000 total employees supported. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs, along with the proven ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, expand their geographical footprints, and innovate to new functional areas.” (**more info on the evaluation methodology below)

To read more please access the full report

Although enterprises will continue to invest in on-premises solutions, cloud-based UC&C and UCaaS solutions will continue to gain traction at the expense of premises-based deployments

Mobility and BYOD, the growing popularity of videoconferencing, and exploding demand for collaborative applications and cloud delivery models are fueling much of the current market momentum

BT was also named a “leader” in the IDC MarketScape reports: the Worldwide Unified Communications-as-a-Service (UCaaS) Provider 2015 Vendor Assessment and the Western Europe Video Cloud Services MNCs 2015-2016 Vendor Assessment.***

The IDC MarketScape states that “BT has a broad portfolio of services that complement its UCaaS offerings, including network services, SIP Trunking and voice solutions, and security, hosting, and managed services.”

So whether it’s voice, IM and presence, video or desktop sharing we have a cloud solution for it.

Read excerpts of the IDC MarketScape: Worldwide Unified Communications-as-a-Service (UCaaS) and the Western Europe Video Cloud Services 2015 Vendor Assessments.***

One Cloud benefits

One Cloud makes it easy to set up unified communications across different sites and different countries, so you can start saving, and working more effectively, straight away. We partner with world leading companies like Cisco and Microsoft to deliver the communications that are just right for you.

  • We make communications easier: We host the platform centrally in our secure data centres and look after everything for you. This makes it cheaper to run, easier to manage, and it’s always up to date so there’s less risk. You can also add new sites or users without the need for large upfront investment.
  • Don’t waste what you’ve already bought: Our solution makes the most of the voice and data services you’ve invested in; building on these to add the tools you need to help you work better.
  • Choose the right services: With one network connecting all your sites you’ll be able to deliver the capabilities required to individuals, teams or sites.
  • You control your network and your costs: Our online management portal makes it easy for you to make real-time changes to your network, scaling up or down when you need to, and adding new features and technologies when you’re ready.

Quality service and support

Our service has high service level agreements throughout your network, supported by sophisticated tools for diagnosing faults- and of course we offer round-the-clock helpdesk support.

Your benefit, our responsibility

Because we’re responsible for hosting the service, you’ll always get the latest technology, without extra costs and with less risk – in tariff upgrades to the latest software mean you don’t have to set aside future budget to keep up to date.

Need a helping hand with your plans?

Our BT Advise One professional services packages can help you plan your roadmap and integrate your new One Cloud solution with what you have in place today.

The details

One Cloud specifications

A choice of options
Cloud based unified communications from BT is available from a range of world leading suppliers via BT One Cloud.

One Cloud Cisco Hosted Collaboration Solution (HCS)
HCS is the natural evolution of our successful One Cloud Cisco platform, with which we have many years’ experience and manage over 170,000 users. This gives us a deep experience in managing cloud capabilities.

HCS offers full UC capability - including

  • HD voice for greater clarity on audio calls
  • multiparty HD video to make those virtual meetings even richer
  • IM and presence so you are able to see who’s free and get quick answers to questions – speeding up decision making
  • mobile clients delivered by Cisco Jabber

HCS is available from BT with a no commitment contract.

One Cloud Microsoft Skype for Business
One Cloud Microsoft has the same feature set as the on-site Skype for Business Server 2016, which now includes:

  • Video Interop server – allowing a wider community to join in.
  • Call via Work – Call from Skype for Business using your desk phone for audio
  • Integration with the Skype directory – Skype for Business users can connect over the Internet with hundreds of millions of Skype users right from the Skype for Business user interface.
  • Call Monitor – switch between a full Skype for Business window, and a compact version that lets you continue to monitor call progress
  • Familiar look and feel – reduces training costs and increases adoption as users will be familiar with Skype from home or college

With One Cloud Microsoft we can combine full enterprise voice with the standard feature set of presence, instant messaging and conferencing in a single, unified platform. It can be deployed as a Cloud or Enterprise solution, or even a hybrid solution where appropriate.

BT is a global Elite Partner for Skype for Business. “As a Skype for Business elite launch partner, BT has demonstrated the highest level of experience, training and commitment to the Skype for Business platform, and is able to deliver on a global scale,” said Giovanni Mezgec, Microsoft GM of Skype for Business.

Quality service and support

Our service has high service level agreements throughout your network, supported by sophisticated tools for diagnosing faults- and of course we offer round-the-clock helpdesk support.

Proactive alarm monitoring - we monitor devices and interfaces for alarms and basic life signs to spot potential problems.

Proactive fault management - we monitor how devices are performing, looking at indicators like central processing unit (CPU) and backplane, infrastructure ports and infrastructure port protocol use and errors.

Critical port monitoring -we monitor nominated individual ports at set intervals.

Patching -BT will manage installation of any patching of the applications as required to meet vendor guidelines.


Enabling global collaboration

Available worldwide.
We have resilient data centres for One Cloud Cisco and One Cloud Lync in Europe, North America and Asia Pacific.

One Cloud videos

Transform collaboration with Cisco unified communications from BT.

Cisco unified communications (UC) give your teams the freedom to be productive from anywhere, on any device. Available as one of our Cisco cloud services using Hosted Collaboration Solution (HCS) or as an on-premises solution, Cisco UC lets you access presence, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing.

Introduce BYOD into your organisation.

The rise of the ‘smart’ device is changing the way we work today. BYOD is happening and it is here to stay.Find out how our end-to-end solution can help you to improve collaboration and productivity, deliver secure and cost effective access, whilst protecting your data, managing the devices and identifying and controlling costs. All supported and implemented by a clear BYOD strategy and policy.

  • Transform collaboration with Cisco unified communications from BT.
    Transform collaboration with Cisco unified communications from BT.
  • Introduce BYOD into your organisation.
    Introduce BYOD into your organisation.
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*Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide, published 23rd August 2016. ID: G00291960

Analyst(s): Daniel O'Connell, Bern Elliot

** Gartner analysts evaluate UCaaS providers based on the breadth, quality and overall maturity of their applications, processes, tools and procedures that enhance individual, group and enterprise communications. Ultimately, UCaaS providers are judged on their Ability to Execute in capitalizing on their vision.

*** IDC MarketScape: Western Europe Video Cloud Services for MNCs 2015-2016 Vendor Assessment, by Melissa Fremeijer, December, 2015, IDC #EMEA40766115e

And IDC MarketScape: Worldwide UCaaS Service Provider 2015 Vendor Assessment, by Amy Lindt, December 2015, IDC #US40612315