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Unified communication and collaboration (UCC) solutions to transform the way you work with colleagues, suppliers and customers around the world
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Help my organisation grow with a network at the heart of my operations
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Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Helping connect your business and technology through communications-centric professional services.
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- Why BT
We believe in the power of communication to make a better world
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Our company overview: how we're bringing it all together around the world
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
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Customer Relationship Management
BT Contact | Relationships that grow
Complete contact management solutions for organisations aspiring to world class customer service
Featured products & services
BT Cloud Contact
Prepare for the future with a globally deployed multimedia contact centre fully managed by BT and Hosted in BT’s network that can flex agent numbers and licences up and down to suit your business needs
BT Optimise Contact
Improve your operation by managing all your contact centre intelligence
BT Cloud Contact Cisco
Make your contact centres virtual to cut costs and boost efficiency
BT Auto Contact
Drive customer satisfaction and reduce costs with smartly automated customer service apps across voice, mobile, SMS, social media and chat
BT Inbound Contact global
Drive efficiencies and increase customer satisfaction
BT Onsite Contact
Power your contact centre responsiveness to serve your customers more personally, productively and profitably.
BT Inbound Contact
Drive efficiencies and increase customer satisfaction ensuring your calls are delivered to the most suitable destination with Inbound Contact
BT Onsite Contact Avaya
BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.
BT Onsite Contact Cisco
Onsite Contact Cisco provides solutions to serve your customers more personally, productively and profitably.
BT Onsite Contact Genesys
Whether you are a small, medium or large contact centre, BT Onsite Contact Genesys gives you an all-in-one contact centre solution, from a complex bespoke deployment to a solution straight out of the box.
A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.
BT Secure Contact
Take card payments over the phone securely, and be PCI compliant
BT Contact personalised video
Deliver unique and personalised video messages to your customers.
BT Contact Recording and Analytics Verint
Recording and analysing contact centre calls helps you isolate problems and focus your attention where it is most needed.
BT Datapulse Voice Recording
Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.