- Products & services
- Business exchange lines
- Calls packages
- Lines packages
- Value Add analytics
- Cloud contact centres
- Contact recording and analytics
- Inbound services
- Onsite contact centres
- Self-service and queue-management platforms
- Field force automation
- Flexible working services
- Managed mobility services
- Mobile network services
- Secure remote access
- Access choices
- Application performance management
- Dedicated Services
- Internet services
- IP address management
- Managed network services
- Virtual Private Network Services
- Identity and Access Management
- Managed security services
- Security Intelligence
- Air logistics
- Asset tracking
- End-to-end visibility
- Inventory management
Unified communication and collaboration (UCC) solutions to transform the way you work with colleagues, suppliers and customers around the world
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Help my organisation grow with a network at the heart of my operations
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Helping connect your business and technology through communications-centric professional services.
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
Get expert advice to help your organisation become more sustainable
- Why BT
We believe in the power of communication to make a better world
We are proud that our work is recognised time and again by customers, analysts and professional organisations.
Our company overview: how we're bringing it all together around the world
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Join us to explore fresh ideas.
Visit one of our Showcases and see how we are bringing the Art of Connecting to life with interactive technology demonstrations.
Innovation is at the heart of BT’s business
Our free, bi-monthly e-zine aims to equip your organisation with the insight to understand and thrive in a world shaped by technology and driven by communications.
Explore and debate the big issues with us as we bring together the latest insight on the hottest IT trends.
From press releases to local news.
- Let's Talk
Follow our articles on the Let's Talk Blog
Our free, bi-monthly technology & comms e-zine
Explore the latest insight on the hottest IT trends
- My Account
Customer Relationship Management.
Complete contact management solutions for organisations aspiring to world class customer service
BT Contact | Relationships that grow
Find a product :
Featured products & services
BT Cloud Contact
Prepare for the future with a globally deployed multimedia contact centre fully managed by BT and Hosted in BT’s network that can flex agent numbers and licences up and down to suit your business needs
BT Cloud Contact Cisco
A robust, pay as you go, multi media cloud contact centre
BT Optimise Contact
Improve customer satisfaction, drive process efficiency, reduce unprofitable call volume and generate revenue by monitoring and assessing your calls.
BT Auto Contact
Drive customer satisfaction and reduce costs with smartly automated customer service apps across voice, mobile, SMS, social media and chat
BT Inbound Contact global
Drive efficiencies and increase customer satisfaction
BT Onsite Contact
Power your contact centre responsiveness to serve your customers more personally, productively and profitably.
BT Inbound Contact
Drive efficiencies and increase customer satisfaction ensuring your calls are delivered to the most suitable destination with Inbound Contact
BT Onsite Contact Avaya
BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.
BT Onsite Contact Cisco
Onsite Contact Cisco provides solutions to serve your customers more personally, productively and profitably.
BT Onsite Contact Genesys
Whether you are a small, medium or large contact centre, BT Onsite Contact Genesys gives you an all-in-one contact centre solution, from a complex bespoke deployment to a solution straight out of the box.
A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.
BT Secure Contact
Take card payments over the phone securely, and be PCI compliant
BT Contact personalised video
Deliver unique and personalised video messages to your customers.
BT Contact Recording and Analytics Verint
Iimprove customer satisfaction, drive process efficiency, reduce unprofitable call volume and generate revenue by monitoring and assessing your calls.
BT Datapulse Voice Recording
Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.