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Customer Relationship Management.
Complete contact management solutions for organisations aspiring to world class customer service
BT Contact | Relationships that grow
Find a product or solution :
BT Cloud Contact
Prepare for the future with a globally deployed multimedia contact centre fully managed by BT and Hosted in BT’s network that can flex agent numbers and licences up and down to suit your business needs
BT Cloud Contact Cisco
A robust, pay as you go, multi media cloud contact centre
BT Optimise Contact
Improve customer satisfaction, drive process efficiency, reduce unprofitable call volume and generate revenue by monitoring and assessing your calls.
BT Inbound Contact global
Drive efficiencies and increase customer satisfaction
BT Onsite Contact
Power your contact centre responsiveness to serve your customers more personally, productively and profitably.
BT Auto Contact
Drive customer satisfaction and reduce costs with our advanced range of self-service solutions across voice, mobile, SMS, social media and chat
BT Inbound Contact
Drive efficiencies and increase customer satisfaction ensuring your calls are delivered to the most suitable destination with Inbound Contact
If you know what consumers want, you can design the best experience for them.
Customers want to use new channels on their smartphones to get in touch.
A full range of cloud contact applications.
Manage peaks and troughs in demand and reduce your operating costs.
BT Onsite Contact Avaya
BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.
BT Onsite Contact Cisco
Onsite Contact Cisco provides solutions to serve your customers more personally, productively and profitably.
BT Onsite Contact Genesys
Whether you are a small, medium or large contact centre, BT Onsite Contact Genesys gives you an all-in-one contact centre solution, from a complex bespoke deployment to a solution straight out of the box.
A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.
BT Secure Contact
Take card payments over the phone securely, and be PCI compliant
BT Contact personalised video
Deliver unique and personalised video messages to your customers.
BT Contact Recording and Analytics Verint
Iimprove customer satisfaction, drive process efficiency, reduce unprofitable call volume and generate revenue by monitoring and assessing your calls.
BT Datapulse Voice Recording
Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.