Customer Relationship Management

BT Contact | Relationships that grow

Complete contact management solutions for organisations aspiring to world class customer service

Avaya onsite contact centre

BT Onsite Contact Avaya

BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.

Cisco onsite contact centre

BT Onsite Contact Cisco

Onsite Contact Cisco provides solutions to serve your customers more personally, productively and profitably.

Genesys onsite contact centres

BT Onsite Contact Genesys

Whether you are a small, medium or large contact centre, BT Onsite Contact Genesys gives you an all-in-one contact centre solution, from a complex bespoke deployment to a solution straight out of the box.

Inbound Analyst

A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.

PCI Contact Centres

BT Secure Contact

Take card payments over the phone securely, and be PCI compliant

Personalised consumer video messages

BT Contact personalised video

Deliver unique and personalised video messages to your customers.

Verint voice recording and analytics

BT Contact Recording and Analytics Verint

Recording and analysing contact centre calls helps you isolate problems and focus your attention where it is most needed.

Voice recording

BT Datapulse Voice Recording

Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.