Products & services

Customer relationship management

BT Contact
Relationships that grow

Complete contact management (CRM) solutions for organisations aspiring to world class customer service

Featured products & services


Improve your operation by managing all your contact centre intelligence

Make your contact centres virtual to cut costs and boost efficiency

Prepare for the future with a pay-as-you-go multimedia contact centre we can manage for you

Cut your agent costs by up to 90 per cent by letting your customers serve themselves

Drive efficiencies and increase customer satisfaction

Power your contact centre responsiveness to serve your customers more personally, productively and profitably.

Drive efficiencies and increase customer satisfaction with Inbound Contact

Further products & services

Air Logistics

BT has been at the forefront of successfully developing and deploying innovative, business focussed solutions to the air logistics industry for over 35 years.

Air Logistics - Cargo EDI messaging services

Communicate quickly within the air cargo community-exchanging data easily across multiple platforms and formats.

Air Logistics - Import control systems (ICS)

BT Smart Customs

Communicate with your logistics chain through the 27 EU member states and two EFTA countries.

Air Logistics - UK cargo community system (CCS-UK)

Benefit from transparency of data between logistics parties and UK Customs, helping your air shipments gain rapid clearance.

Terminal Operation System (TOS)

Port Solutions

Terminal operations optimisation