Products & services

Customer relationship management

BT Contact
Relationships that grow

Complete contact management (CRM) solutions for organisations aspiring to world class customer service

Featured products & services

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Improve your operation by managing all your contact centre intelligence

Make your contact centres virtual to cut costs and boost efficiency

Prepare for the future with a pay-as-you-go multimedia contact centre we can manage for you

Cut your agent costs by up to 90 per cent by letting your customers serve themselves

Drive efficiencies and increase customer satisfaction

Power your contact centre responsiveness to serve your customers more personally, productively and profitably.

Drive efficiencies and increase customer satisfaction with Inbound Contact

Further products & services

Avaya onsite contact centre

BT Onsite Contact Avaya

BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.

Cisco onsite contact centre

BT Onsite Contact Cisco

Onsite Contact Cisco provides solutions to serve your customers more personally, productively and profitably.

Genesys onsite contact centres

BT Onsite Contact Genesys

Whether you are a small, medium or large contact centre, BT Onsite Contact Genesys gives you an all-in-one contact centre solution, from a complex bespoke deployment to a solution straight out of the box.

Inbound Analyst

A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.

NICE voice recording and analytics

BT Contact Recording and Analytics NICE Performix

Every call to your contact centre is a source of information. Use that data to learn how to please your customers.

Secure Contact

PCI Contact Centres

Take card payments over the phone securely, and be PCI compliant

Verint voice recording and analytics

BT Contact Recording and Analytics Verint

Recording and analysing contact centre calls helps you isolate problems and focus your attention where it is most needed.

Voice recording

BT Datapulse Voice Recording

Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.