- Products & services
For valuable discounts when you commit to minimum usage levels.
Complete contact management solutions for organisations aspiring to world class customer service
Powerful services that can save you money while strengthening your capabilities.
Powerful mobility services to improve productivity and enable better customer service.
BT Connect, Networks that think. Services to connect you to employees, customers, and the world
Effective services to help you improve the operational efficiency of your organisation.
Robust products to build a sustainable business with added security and resilience.
A portfolio of solutions that accesses and manages information and assets at different points throughout the supply chain
Collaborate more efficiently with employees, suppliers, customers and business partners
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Help my organisation grow with a network at the heart of my operations
Get expert advice to help your organisation become more sustainable
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
Helping connect your business and technology through communications-centric professional services.
Unified communication and collaboration (UCC) solutions to transform the way you work with colleagues, suppliers and customers around the world
- Financial Markets
- Retail and Private Banking
- Wholesale Banking and Payments
- Why BT
Our company overview: how we're bringing it all together around the world
We believe in the power of communication to make a better world
We are proud that our work is recognised time and again by customers, analysts and professional organisations
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Join us to explore fresh ideas
From press releases to local news
Great thinking from across the company
Who we work with around the world
- Let's Talk
- My Account
Customer relationship management
Relationships that grow
Complete contact management (CRM) solutions for organisations aspiring to world class customer service
Improve your operation by managing all your contact centre intelligence
Make your contact centres virtual to cut costs and boost efficiency
Prepare for the future with a pay-as-you-go multimedia contact centre we can manage for you
Cut your agent costs by up to 90 per cent by letting your customers serve themselves
Drive efficiencies and increase customer satisfaction
Power your contact centre responsiveness to serve your customers more personally, productively and profitably.
Drive efficiencies and increase customer satisfaction with Inbound Contact
BT Onsite Contact Avaya
BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.
BT Onsite Contact Cisco
Onsite Contact Cisco provides solutions to serve your customers more personally, productively and profitably.
BT Onsite Contact Genesys
Whether you are a small, medium or large contact centre, BT Onsite Contact Genesys gives you an all-in-one contact centre solution, from a complex bespoke deployment to a solution straight out of the box.
A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.
BT Contact Recording and Analytics NICE Performix
Every call to your contact centre is a source of information. Use that data to learn how to please your customers.
BT Secure Contact
Take card payments over the phone securely, and be PCI compliant
BT Contact Recording and Analytics Verint
Recording and analysing contact centre calls helps you isolate problems and focus your attention where it is most needed.
BT Datapulse Voice Recording
Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.