Contact recording and analytics

Capture, monitor and review your contact centre interactions. Identify inefficiencies, understand causes and take action to address

BT Contact | Relationships that grow

Verint voice recording and analytics

BT Contact Recording and Analytics Verint

Iimprove customer satisfaction, drive process efficiency, reduce unprofitable call volume and generate revenue by monitoring and assessing your calls.

Voice recording

BT Datapulse Voice Recording

Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.