Products & services

Inbound services

BT Contact
Relationships that grow

BT brings you powerful inbound services to efficiently manage your inbound email, web chats, and phone calls. Evaluate and maximise the potential of your contact centres. Handle large volumes of incoming calls in multiple countries and improve customer service.

Further products & services

Secure Contact

PCI Contact Centres

Take card payments over the phone securely, and be PCI compliant

Inbound Analyst

A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.