Products & services

Self-service and queue-management platforms

BT Contact
Relationships that grow

Powerful services to enhance customer service and improve agent productivity

Further products & services

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Analyst Alert

Your early warning system that monitors the calls you make and alerts you by e-mail when cost thresholds you pre-set are exceeded.

Consolidated BT billing

BT OneBillPlus

Multiple bills are a hassle. We’ll deliver a single bill to help you improve efficiency and identify cost savings.

Inbound Analyst

A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.

Online consolidated BT billing

BT Analyst Converge

BT Analyst Converge is a powerful, online billing analysis tool giving immediate access to your BT OneBillPlus data.