Give my customers the service they want, when they want

With BT Contact you can boost your customer’s satisfaction and cut costs by improving the service you offer them and reducing the money you spend on customer relationship management.

Your profits rely on the loyalty of your customers, and a happy customer means a healthy bottom line — so it’s important you provide the kind of service that brings your customers back, time and again.

With flexible, scalable contact centres, customers can get in-touch when and how they want, always getting the service they deserve. And because they’ll have the option to self-serve your experts will be freed-up to deal with those customers whose issues need the human touch.

You’ll also be able to adjust the number of contact centre agents you make available based on fluctuating demand — meaning you only pay for the service you actually use.

Read on to see how BT Contact can improve the services you offer, and cut your costs to boot.

To realise our ambitions for our customers we required a modern flexible telephone system. This was achieved through the implementation of the Cloud Contact hosted system (recommended by our partner BTST), providing far greater functionality and opportunities, which we have been able to turn into improved services”
- Isobel Riley, Chief Executive, South Tyneside Homes

Keep customers happy and make the most of your resources with BT. Here are some of the things BT Contact can do for you:

• Cut contact centre agent costs by 90 per cent
• Allow customers to get in touch how and when they want
• Improve first contact resolution and keep customers happy
• Scale your contact centres to match supply, paying only for what you need
• Focus your expertise where it is needed most

For more detailed information on what BT Contact can do for you and your organisation, please get in touch.

We did not want to compromise on the customer experience under any circumstances, because that would inevitably have backfired. With BT, we had a cost-effective, quality product in a very short lead time.”
- Darren Hepworth, Vice President, Customer Contact Centre, TD Waterhouse