Help me cut costs and scale contact centres to match demand

BT Contact can help you meet changes in demand by letting you scale your contact centres in real time to meet fluctuations, meaning you’ll always be there for your customers, and saving you money by only charging for the capacity you use.

It’s important that your contact centre isn’t beaten by demand at busy times because your customers want a first time resolution every time, and you want to run the most cost effective solution for your organisation.

Read on to find out how BT Contact can future-proof your contact centres and save you money in just a few weeks.

BT and Cisco have worked collaboratively on CRM solutions for over a decade. That joint approach to engineering and testing has supported many successful deployments through to in-life management, often including many of the latest technologies. We believe that the combination of BT’s strength as a global service provider and Cisco’s position as a technology leader in IP Contact Centres provides a solid foundation for today’s contact centre market.”
- Scot Gardner, Managing Director, SP Operations, Cisco

Cut your costs and deliver flexible, scalable contact centres. Here are some of the things BT Contact can do for you:

• Set-up scalable contact centres in weeks
• Pay only for the services you need
• Don’t be beaten by market fluctuations
• Let your customers contact you 24/7 however they choose
• Save up to 90 per cent on each contact
• BT Solutions integrate with your existing CRM infrastructure

For more detailed information on what BT Contact can do for you and your organisation, please get in touch.

The BT outsourcing solution takes away many of the headaches. It allows our people to focus on business transformation while BT supports the network environment.”
- Peter Stafford, IT Director, Nationwide Building Society