Let agents operate anywhere and boost contact centre output

BT Contact can help your agents work from anywhere by keeping them networked — wherever they are in the world. They can also help boost contact centre output by giving your customers the options to contact you however and whenever they want, which will improve first contact resolution rates.

It makes sense for your organisation to be protected from the unforeseen challenges your organisation faces, and having your agents connected from anywhere in the world will give you resilience through flexibility.

You can also save money by cutting staff and building costs, and improve customer service by combining popular self-service contact centres with intelligent call routing to keep your experts networked for the customers that want to speak to them directly.

Read on to see how BT can help connect your agents and improve contact centre output.

The fact that we did not have to make big up-front investments in hardware and software was very attractive.”
- Rebecca Tan, Customer Care Manager, SPD

Network your agents to work from anywhere and improve contact centre output with BT. Here are some of the things BT Contact can do for you:

• Keep your agents networked anywhere in the world
• Save money on staff and property costs
• Let customers serve themselves when and how they choose
• Free up your experts to help those that need them
• Scale your contact centres and only pay for what you use
• Protect your organisation from unforeseen challenges
• BT solutions integrate with your existing CRM infrastructure

For more detailed information on what BT Contact can do for you and your organisation, please get in touch.

If our telephony systems were to fail vulnerable patients would be put at risk, so knowing that BT will respond quickly to fix faults or divert calls was another key factor in our decision.”
- Ray Sage, Financial Services Manager, Lincolnshire NHS Shared Services