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- Products & services
Products & services
View our range of product and services, and learn how they can help you meet your communication needs.
Calls & lines services - BT One
For valuable discounts when you commit to minimum usage levels.
IT services - BT Compute
Powerful services that can save you money while strengthening your capabilities.
Network services - BT Connect
BT Connect, Networks that think. Services to connect you to employees, customers, and the world
Security & risk management – BT Assure
Robust products to build a sustainable business with added security and resilience.
Unified communications - BT One
Collaborate more efficiently with employees, suppliers, customers and business partners
CRM – BT Contact
Complete contact management solutions for organisations aspiring to world class customer service
Mobility services
Powerful mobility services to improve productivity and enable better customer service.
Professional services - BT Advise
Effective services to help you improve the operational efficiency of your organisation.
Supply chain solutions – BT Trace
A portfolio of solutions that accesses and manages information and assets at different points throughout the supply chain
- Solutions
Solutions
Our solutions help you become more efficient, sustainable and secure. View a selection of our solutions, that show how our products and services work together.
Enable me to mobilise my people processes and applications
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Help me make my organisation more sustainable through greater efficiency
Get expert advice to help your organisation become more sustainable
Help me unify my communications so I can operate more efficiently
Save money and boost your efficiency by simplifying your operations
Improve my customer relationships and make me more efficient
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Improve my supply chain efficiency
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
Give me intelligent network solutions and keep my organisation connected
Help my organisation grow with a network at the heart of my operations
Help me understand the threats to my network and secure my organisation
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Help my organisation succeed with adaptable networked IT services
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Improve my organisation with expert professional services from BT
Expert help from BT to tailor a solution that fits your requirements
- Industries
Industries
We understand how many vertical industries work. We have the knowledge and assets that help them work better. Learn how we can help you.
- Why BT
Why BT
All you need, from one partner, to connect you for a better future. Explore what we can do for you.
About us
What we can do for you and the resources to do it
Awards
We are proud that our work is recognised time and again by customers, analysts and professional organisations
Careers
Explore the opportunities for talent available at BT
Case studies
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Contact us
Talk to us, we're waiting to hear how we can help you
Events
Where the exchange of fresh ideas and information gets up close and personal
My Account, your online window to BT
See how you can manage your services online with My Account
Our commitment to sustainable business operations
How we are helping customers become more sustainable though network-enabled ICT
Our commitment to the community
How we are making a better future for people, enterprises and the environment
Our range of services
Whatever your communications needs, we’re sure we have the products and services to meet them
Our virtual showcase
Explore our demonstrations and see how we can help you meet your communication needs
Partnerships
Joining our strengths with partners helps give you the very best across the globe
The world where we work
Operating globally, delivering locally
- Viewpoint
Viewpoint
News, views and informed opinion on trends and issues around the globe. Join in the discussion with us.
Insights & Ideas
Explore the big issues with us as we bring on the latest insight on the hottest topics around the globe
News
From the latest BT press releases to the local news in your region, learn more here.
Let's Talk
Follow us on all the leading social networks. Keep up with the latest news and views, and join the conversation
- My Account
The basics
BT Advise Contact offers you pioneering solutions to your customer relationship management challenges with our world-class professional services. We’ll give you the power to focus your resources where they’re needed most, helping you be more efficient while saving money and giving your customers a more satisfactory service.
We can help you drive efficiency and productivity into your contact centres and customer relationship management systems, simplifying your operations and driving value into your organisation.
With access to the latest scalable cloud-based contact centres — and the experience that comes with being one of the world’s leading contact centre providers — we can also help you make the move into new markets, growing your organisation and helping you develop a contact centre service that suits you and your customers.
Read on or enquire now to see how BT Advise Contact can help your organisation.
BT Global Services manages more than 4,000 contact centres for worldwide clients, of which more than 100 are fully hosted. This has enabled BT Global Services to develop deeper ‘bench strength’ for consultants in contract centre projects and a strong vision for next generation contact centres.”
- Gartner
Some of the best bits
Here are some of the things BT Advise Contact can do for you:
- Help you cut contact centre agent costs by up to 90 per cent
- Enable your customers to help themselves
- Help your future planning and guide you into new markets
- Help you virtualise your contact centres and boost efficiency
- Help you be there for your customers whenever they need you
- Give you the tools to achieve better first contact resolution rates
- Reduce your training and maintenance costs
- Improve your reputation and keep your staff happy
- Help you get started easily with one of our Quick Starts
The next step
For more information on what BT One can do for you look at our Quick Starts or enquire now.
The testimonies
Customer service is one of those things that operators talk earnestly about... and all claim excellence. For the first time in a long time I got the impression that someone had grasped what this really means as a business... This is particularly relevant as telecoms and IT merge to become ICT. BT clearly understands this — many do not. Well done.”
- Ovum
