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Help me manage global customers and avoid expansion risks
BT Cloud Contact can help you avoid the pitfalls of international expansion and having global customers by localising the service you offer nationally, and removing many of the financial risks associated with setting up international contact centres.
You don’t want economic uncertainty to get in the way of the future expansion of your organisation so you need to negate as many risks as you can before taking the plunge.
If you want your contact centres to go global, but don’t want to commit to big wage bills and expensive property costs in an uncertain world, you need a scalable contact centre.
It means you can offer customers the best service without having to invest heavily in infrastructure - only paying for the capacity you use.
With an international customer base it’s also good to give your customers the feeling they’re being dealt with locally, so giving them a local number to call and local agents to deal with improves the customer experience.
Read on to see how BT can help your global organisation plans and cut costs.
Air China considered that BT has the best global network coverage and service capability. We felt confident that BT could support its services throughout Europe and had the resources to sort out any problems that might occur. BT was also lowest on price, so the price performance ratio was very strong.”
- Davey Chen, IT Director, Air China
Avoid the risks of global expansion and manage international customers. Here are some of the things Cloud Contact can do for you:
- Operate your organisation globally
- Avoid the risks of expansion and provide the best service
- Let your customers contact you 24/7 through locally-hosted mediums
- Scale your contact centres to meet demand
- Pay only for the services you use and reduce risks
- BT solutions integrate with your existing CRM infrastructure
For more detailed information on what BT Contact can do for you and your organisation, please get in touch.
BT Global Services manages more than 4,000 contact centres for worldwide clients, of which more than 100 are fully hosted. This has enabled BT Global Services to develop deeper ‘bench strength’ for consultants in contract centre projects and a strong vision for next generation contact centres.”