Help make my customer relationships more sustainable and productive

BT Contact provides elegantly simple solutions to your customer relationship management challenges. They are designed to help you give your customers a better service, while improving efficiency in your organisation and allowing you to focus your resources where they’re needed most.

Your business and profits rely on the happiness of your customers, and the best way of ensuring your customers are satisfied is to serve them as efficiently as possible.

Our contact centre solutions are designed to help you save money and time through sustainable procedures — from keeping staff and building costs to a minimum, to providing a markedly better service to your customers.

Our cloud-based contact centres offer you the capacity to deal with unexpected spikes in demand, with the added security of scalability, meaning you only have to pay for the capacity you actually use. Our self serve contact centres combine scalable, cloud-based contact centres with intelligent call routing to keep your experts networked for the customers that want to speak to them directly.

Whatever your customer relationship management needs, BT can help drive greater efficiency into your contact centres and help you save money by reducing staff and building costs while improving customer service.

Read on or enquire now to see how BT Contact can help your organisation.

Here are some of the things BT Contact can do for you:

• Provide scalable contact centres so you only pay for what you use
• Help you get started with minimal set-up costs for faster RoI
• Improve your operational flexibility
• Mitigate risks with an approved technology roadmap
• Virtualise your contact centres and boost efficiency
• Cut contact centre agent costs by up to 90 per cent
• Achieve better levels of first contact resolution
• Integrate new solutions with existing CRM infrastructure
• Improve customer satisfaction with intelligent routing and better service
• Reduce the environmental impact of your contact centres

For more information on how BT Contact can help you drive sustainability into your organisation, look at our Sustainability Advisory Services and associated Quick Starts or enquire now.

As well as improved responsiveness, moving to Cloud Contact has saved us 30 per cent on our annual bills compared to the previous solution.”
- Rebecca Tan, Customer Care Manager, SPD