- Products & services
- Business exchange lines
- Calls packages
- Lines packages
- Value Add analytics
- Cloud contact centres
- Contact recording and analytics
- Inbound services
- Onsite contact centres
- Self-service and queue-management platforms
- Field force automation
- Flexible working services
- Managed mobility services
- Mobile network services
- Secure remote access
- Access choices
- Application performance management
- Dedicated Services
- Internet services
- IP address management
- Managed network services
- Virtual Private Network Services
- Identity and Access Management
- Managed security services
- Security Intelligence
- Air logistics
- Asset tracking
- End-to-end visibility
- Inventory management
Help your people connect, collaborate and work securely – anywhere in the world, on any device.
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Help my organisation grow with a network at the heart of my operations
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Helping connect your business and technology through communications-centric professional services.
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
Get expert advice to help your organisation become more sustainable
Helping you bridge digital and physical worlds to deliver a seamless personalised customer experience
- Why BT
We believe in the power of communication to make a better world
We are proud that our work is recognised time and again by customers, analysts and professional organisations.
Our company overview: how we're bringing it all together around the world
Install our BT Showcase app and explore our portfolio technical demos
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Join us to explore fresh ideas.
Visit one of our Showcases and see how we are bringing the Art of Connecting to life with interactive technology demonstrations.
Innovation is at the heart of BT’s business
Our free, bi-monthly e-zine aims to equip your organisation with the insight to understand and thrive in a world shaped by technology and driven by communications.
Explore and debate the big issues with us as we bring together the latest insight on the hottest IT trends.
From press releases to local news.
Our role as the Cloud Services Integrator
Who we work with around the world
How we put our customers first
The creative use of technology can deliver stunning business results.
Meet Luis Alvarez, CEO, BT Global Services and the rest of his leadership team.
Technology demonstrations at your fingertips
- Let's Talk
Follow our articles on the Let's Talk Blog
Our free, bi-monthly technology & comms e-zine
Explore the latest insight on the hottest IT trends
- My Account
Let us help you in your quest to offer great customer service by bringing you the best possible contact centre experiences. Global and local inbound services connect your customer to the right contact centre agents first time.
Our cloud contact centres operate globally, so your agents can be anywhere, and our service is scalable so you react to peaks in demand, while only paying for what you use. Self service saves up to 90% on live agent costs but can still provide excellent customer service.
You can build new channels to customer service via social media and video, but only pay for agents that need to use them. We optimise your workforce and give valuable insights into how your agents are reacting to your customers in real time.
Let us offer you some insights of our own with research and analyst viewpoint.
2015 Gartner Magic Quadrant: Contact Centre as a Service for Western Europe.
BT was recently named as a leader in the 2015 Gartner Magic Quadrant for Contact Centre as a Service for Western Europe for its ability to execute and completeness of vision.
BT Global Services has been positioned the highest for its ability to execute in Gartner's Magic Quadrant for Contact Centre as a Service
We believe the cloud contact centre has come of age. Organisations are reaping the benefits, not just in economic terms but also in reaching out to consumers with new ways to engage with them.
Whether it’s self-service, call recording, work force management and optimisation, contact analytics or card payments we have a cloud solution for it.
Read the Gartner report, find it here.
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Steve Blood | Drew Kraus | Daniel O'Connell, 15 October 2015
Autonomous Customer 2015: On hold for Intelligent Customer Service
Our new research looks at key changes in consumer behaviour and channel choice that affect customer service and it also highlights how consumer expectations are evolving. The research gathers information from consumers in Benelux, Germany, India, Indonesia, China, Singapore, Spain, UAE, UK and the USA.
You will find the full report in the resources section.
Autonomous Customer 2015 research with Nicola Millard
Nicola Millard gives an overview of how consumers are changing and what are the pressures for organisations delivering customer experiences and customer services. A sample of 500 customers across many markets are evaluated.
If you want the accompanying slidepack of all of the essential findings just register to download it.
Social Media: Serving the social customer
Or as Dr Nicola Millard puts it - how to look good on the Social Dancefloor? You can download the executive summary from the resources section below or watch Nicola cover the main findinds from her research in this video.
If you want the full report just register to download it.