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The basics

Let us help you in your quest to offer great customer service by bringing you the best possible contact centre experiences. Global and local inbound services connect your customer to the right contact centre agents first time.

Our cloud contact centres operate globally, so your agents can be anywhere, and our service is scalable so you react to peaks in demand, while only paying for what you use. Self service saves up to 90% on live agent costs but can still provide excellent customer service.

You can build new channels to customer service via social media and video, but only pay for agents that need to use them.  We optimise your workforce and give valuable insights into how your agents are  reacting to your customers in real time.

Let us offer you some insights of our own with two recent pieces of research, and the ability to register to receive a copy of our latest piece of research coming in May:

Autonomous Customer 2015: On hold for Intelligent Customer Service
Our new research looks at key changes in consumer behaviour and channel choice that affect customer service and it also highlights how consumer expectations are evolving. The research gathers information from consumers in Benelux, Germany, India, Indonesia, China, Singapore, Spain, UAE, UK and the USA.

You will find the full report in the resources section.

 

If you want the accompanying slidepack of all of the essential findings  just register to download it.

Social Media: Serving the social customer
Or as Dr Nicola Millard puts it - how to look good on the Social Dancefloor? You can download the executive summary from the resources section below or watch Nicola cover the main findinds from her research in this video.

If you want the full report just register to download it.

 

Super Agent 2020 : The Evolution of the Contact Centre
Will the contact centre agent need ot have virtual super powers in the year 2020? Read the report form Dr Nicola Millard, you will find it in the resources section below or watch Nicola talk about the the report in  this video.

Super Agent 2020 : The Evolution of the Contact Centre

Dr Nicola Millard puts it how to look good on the Social Dancefloor?

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Resources

White papers

Super Agent 2020

PDF-4 MB