- Products & services
Products & services
View our range of product and services, and learn how they can help you meet your communication needs.
For valuable discounts when you commit to minimum usage levels.
Powerful services that can save you money while strengthening your capabilities.
BT Connect, Networks that think. Services to connect you to employees, customers, and the world
Robust products to build a sustainable business with added security and resilience.
Complete contact management solutions for organisations aspiring to world class customer service
Powerful mobility services to improve productivity and enable better customer service.
Effective services to help you improve the operational efficiency of your organisation.
Collaborate more efficiently with employees, suppliers, customers and business partners
Our solutions help you become more efficient, sustainable and secure. View a selection of our solutions, that show how our products and services work together.
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Get expert advice to help your organisation become more sustainable
Save money and boost your efficiency by simplifying your operations
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
Help my organisation grow with a network at the heart of my operations
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Expert help from BT to tailor a solution that fits your requirements
We understand how many vertical industries work. We have the knowledge and assets that help them work better. Learn how we can help you.
- Financial Markets
- Retail and Private Banking
- Wholesale Banking and Payments
- Why BT
All you need, from one partner, to connect you for a better future. Explore what we can do for you.
What we can do for you and the resources to do it
We are proud that our work is recognised time and again by customers, analysts and professional organisations
Explore the opportunities for talent available at BT
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Talk to us, we're waiting to hear how we can help you
Where the exchange of fresh ideas and information gets up close and personal
See how you can manage your services online with My Account
How we are helping customers become more sustainable though network-enabled ICT
How we are making a better future for people, enterprises and the environment
Whatever your communications needs, we’re sure we have the products and services to meet them
Explore our demonstrations and see how we can help you meet your communication needs
Joining our strengths with partners helps give you the very best across the globe
Operating globally, delivering locally
News, views and informed opinion on trends and issues around the globe. Join in the discussion with us.
Explore the big issues with us as we bring on the latest insight on the hottest topics around the globe
From the latest BT press releases to the local news in your region, learn more here.
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- My Account
Improve my customer relationships and make me more efficient
BT offers you innovative solutions to your customer relationship management challenges, and gives you the tools to focus your resources where they’re needed most. With networked agents who can be connected from anywhere in the world you can ensure your best people are on hand to give your customers the care they want. And scalable contact centres mean you can always respond quickly to peaks in demand — only paying for services you actually use.
With a focus on helping you give your customers a more satisfactory service and saving your organisation money, BT can boost your efficiency, simplify your operations and put a smile on the face of your customers — we can even take the risk out of a move into new markets.
BT will help you tailor your service to suit your customer’s needs, and brings with it the experience that comes with being one of the world’s leading contact solutions providers.
BT Global Services has developed and implemented new customer care systems that set unprecedented standards for customer interaction, timely response and/or attention to customer needs.”
- Frost & Sullivan
Customer service is one of those things that operators talk earnestly about... and all claim excellence. For the first time in a long time I got the impression that someone had grasped what this really means as a business... This is particularly relevant as telecoms and IT merge to become ICT. BT clearly understands this — many do not. Well done.”
Our solutions can help you:
- Cut contact centre agent costs by 90 per cent
- Enable your customers to help themselves
- Insure against the risks of future planning and guide you into new markets
- Virtualise you contact centres and boost efficiency
- Be there for your customers whenever they need you
- Get better first contact resolution
- Reduce training and maintenance costs
- Improve your reputation and keep your staff happy
- Manage all your contact centre intelligence
How webchat fits into the contact centre experience
The Autonomous Customer - The need to improve service and reduce cost
The Autonomous Customer - New channels and media
The Autonomous Customer - The omni-channel delusion
The Autonomous Customer - The Networked expert - agents need support
How to look good on the social dance floor
The future of the contact centre advisor
Research that compares changes in consumer behaviour and what this means to organisations in 2012.
Doing Business as Unusual
Increase customer satisfaction and reduce costs
A world class contact management solution from BT
Drive efficiencies and increase customer satisfaction
Power your contact centre responsiveness to serve your customers
Insight to improve customer experience and reduce costs