- Products & services
For valuable discounts when you commit to minimum usage levels.
Complete contact management solutions for organisations aspiring to world class customer service
Powerful services that can save you money while strengthening your capabilities.
Powerful mobility services to improve productivity and enable better customer service.
BT Connect, Networks that think. Services to connect you to employees, customers, and the world
Effective services to help you improve the operational efficiency of your organisation.
Robust products to build a sustainable business with added security and resilience.
A portfolio of solutions that accesses and manages information and assets at different points throughout the supply chain
Collaborate more efficiently with employees, suppliers, customers and business partners
Get mobility solutions designed to help your organisation operate efficiently and competitively in a changing world.
Help my organisation grow with a network at the heart of my operations
Get expert advice to help your organisation become more sustainable
Get expert analysis of the issues facing your network and a tailored approach to keeping it safe
Get tailored IT solutions to give your organisation the flexibility to stay competitive
Give me the tools to manage my customer relationships cost-effectively and keep my customers happy
Optimise the organisational efficiency of your supply chain with greater visibility of your goods and assets
Helping connect your business and technology through communications-centric professional services.
Unified communication and collaboration (UCC) solutions to transform the way you work with colleagues, suppliers and customers around the world
- Why BT
Our company overview: how we're bringing it all together around the world
We believe in the power of communication to make a better world
We are proud that our work is recognised time and again by customers, analysts and professional organisations
Who we’ve helped, and how. Learn how organisations just like yours get better when they work with us.
Join us to explore fresh ideas
From press releases to local news
Great thinking from across the company
Who we work with around the world
- Let's Talk
- My Account
Improve my customer relationships and make me more efficient
BT offers you innovative solutions to your customer relationship management challenges, and gives you the tools to focus your resources where they’re needed most. With networked agents who can be connected from anywhere in the world you can ensure your best people are on hand to give your customers the care they want. And scalable contact centres mean you can always respond quickly to peaks in demand — only paying for services you actually use.
With a focus on helping you give your customers a more satisfactory service and saving your organisation money, BT can boost your efficiency, simplify your operations and put a smile on the face of your customers — we can even take the risk out of a move into new markets.
BT will help you tailor your service to suit your customer’s needs, and brings with it the experience that comes with being one of the world’s leading contact solutions providers.
BT Global Services has developed and implemented new customer care systems that set unprecedented standards for customer interaction, timely response and/or attention to customer needs.”
- Frost & Sullivan
Customer service is one of those things that operators talk earnestly about... and all claim excellence. For the first time in a long time I got the impression that someone had grasped what this really means as a business... This is particularly relevant as telecoms and IT merge to become ICT. BT clearly understands this — many do not. Well done.”
Our solutions can help you:
- Cut contact centre agent costs by 90 per cent
- Enable your customers to help themselves
- Insure against the risks of future planning and guide you into new markets
- Virtualise you contact centres and boost efficiency
- Be there for your customers whenever they need you
- Get better first contact resolution
- Reduce training and maintenance costs
- Improve your reputation and keep your staff happy
- Manage all your contact centre intelligence
How webchat fits into the contact centre experience
The Autonomous Customer - The need to improve service and reduce cost
The Autonomous Customer - New channels and media
The Autonomous Customer - The omni-channel delusion
The Autonomous Customer - The Networked expert - agents need support
How to look good on the social dance floor
The future of the contact centre advisor
Research that compares changes in consumer behaviour and what this means to organisations in 2012.
Doing Business as Unusual
Increase customer satisfaction and reduce costs
Drive efficiencies and increase customer satisfaction
Drive efficiencies and increase customer satisfaction
Power your contact centre responsiveness to serve your customers
Insight to improve customer experience and reduce costs
- BT Connect for Communications
- BT Contact for Communications
- Calls & lines services - BT One
- CRM – BT Contact
- IT services - BT Compute
- Mobility services
- Network services - BT Connect
- Professional services - BT Advise
- Secure financial networks - BT Radianz
- Security & risk management – BT Assure
- Supply chain solutions – BT Trace
- Unified communications - BT One
- Enable me to mobilise my people processes and applications
- Give me intelligent network solutions and keep my organisation connected
- Help me make my organisation more sustainable through greater efficiency
- Help me understand the threats to my network and secure my organisation
- Help my organisation succeed with adaptable networked IT services
- Improve my customer relationships and make me more efficient
- Improve my supply chain efficiency
- Professional Services for your networked IT
- Transform the end user experience and improve the business case for collaboration
- Financial Markets
- Retail and Private Banking
- Wholesale Banking and Payments